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Jobs · Information Technology · Michigan

IT Desktop Support Technician

Frontline Consulting Services (FCS) Inc · Marshall, MI · 4 days ago
On-siteInformation Technology$20–$25/hrContract

About the role

One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's Desktop Support team. This is a great opportunity for someone to get their foot in the door with a local enterprise company and grow their skills within IT Support with the opportunity to advance their careers within IT. They are currently looking for individuals who are looking to grow within their company.

Responsibilities

  • Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
  • Swap out laptops/desktops and deploy Windows 10/11
  • Re-image Windows 11 onto machines from Windows 10
  • Assist all users with any logged IT related incident when called upon
  • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalate incidents to other support teams where necessary
  • Accurately record, update and document requests using the IT service desk system
  • Install and configure new IT equipment
  • Resolve incidents and upgrade different types of software and hardware
  • Resolve incidents with printers, copiers, and scanners
  • Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner

Requirements

  • Previous Helpdesk, Desktop Support, or PC Technician experience preferred
  • IT certifications desirable (CompTIA certifications specifically mentioned)

Pay

The pay range for this position is $18.00 - $25.00/hr (posting notes $20.00 - $25.00/hr and $18.00 - $23.00/hr). Pay is negotiable based on experience. Individual compensation offered within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

  • Medical, dental, and vision benefits offered from day one
  • Critical Illness, Accident, and Hospital coverage
  • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Schedule

First shift, fully onsite position in Marshall, MI.

Job Type

Contract to Hire position based out of Marshall, MI.

Application Deadline

This position is anticipated to close on Oct 29, 2026.

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