IT Desktop Support Specialist I

Benefits Paid Time Off & Paid Company HolidaysMedical, Dental, Vision & Life InsuranceFlexible Spending Account (FSA)403(b) Retirement Plan with Company MatchShort-Term & Long-Term Disability$0 Copay for Legacy Provider visits$0 Copay for prescriptions filled at Legacy PharmaciesTravel Insurance & Pet InsuranceSubsidized Gym MembershipAnd much more! Apply today in less than 3 minutes using your phone, tablet, or computer! Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019 IT Desktop Support Specialist I - Job Overview Schedule: Monday-Friday (8AM-4PM) Join our technology family as a Desktop Support Specialist I and help keep the people and systems behind community healthcare connected, reliable, and ready to serve. In this hands-on role, you’ll support employees with day-to-day technical challenges so clinical and administrative teams can stay focused on meaningful work and patient care. Your technical knowledge, responsiveness, and compassionate customer service will make a real difference for healthcare professionals working in busy, time-sensitive environments. If you find purpose in helping others and enjoy being part of a collaborative team, this is an opportunity to grow your skills while contributing to an essential part of the healthcare ecosystem. What You’ll Experience In This Role Provide frontline technology support across desktops, laptops, tablets, and hardware peripheralsHelp clinical and administrative teams address hardware, software, connectivity, and basic Epic EHR/EMR access issuesCollaborate with IT colleagues and escalate application-specific concerns when neededSupport secure, dependable technology practices in an environment where patient care and community health are central prioritiesBuild your technical experience through exposure to systems, equipment, ITIL-aligned processes, and healthcare technology operationsContribute to a welcoming, service-focused team where your work helps employees do their best work Key Responsibilities Provide Tier 1 support for desktops, laptops, tablets, and hardware peripherals, including multi-function printers, scanners, and label printersTroubleshoot hardware, software, and connectivity issues in clinical and administrative areasSupport basic EHR/EMR access and/or connectivity issues in Epic and escalate application-specific problems as neededInstall, configure, and update operating systems, software applications, and security toolsDocument all work in the IT ticketing system, ServiceNow, and follow ITIL-aligned processesEnsure compliance with HIPAA and organizational security policies when handling user data or accessing systemsParticipate in on-call rotations or after-hours support during critical system events or go-livesAssist with IT asset tracking, inventory, and equipment lifecycle managementSupport employees with patience, professionalism, and a solutions-oriented approach, helping technology feel more accessible during busy and time-sensitive momentsPerform other duties as assigned Minimum Qualifications High School Diploma or equivalent is requiredValid Texas Driver’s License and clean driving record are required. Required Years Of Experience One year of related experience is requiredPrevious customer service experience is required Desirable Education And/or Experience Technical training or IT coursework is preferred. Required Knowledge, Skills, And/or Abilities Exceptional customer service and communication skills Basic knowledge of Windows and/or iOS environmentsFamiliarity with Active Directory/MS Entra/MS Intune, user provisioning, and password resetsUnderstanding of networking fundamentals (TCP/IP, DNS, DHCP)Strong communication and customer service skills, especially when supporting clinical staff in time sensitive situationsAbility to work in a fast paced healthcare environment with frequent interruptionsAbility to lift and move IT equipment as neededAbility to effectively present information to management, public groups, and team membersAbility to write documentation for publication that conforms to prescribed style and format. About Legacy Community Health The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission — driving healthy change in our communities — guides everything we do, and it starts with our people. Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork. Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement. Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.