IT Desktop Support Specialist

Job Summary

Responsibilities

• Provide operational support for relevant University functional users needing assistance with desktop security tools.
• May oversee or participate in training for new users on this system functionality.
• Demonstrate knowledge of interrelationship among networks and systems.
• Manages support requests and tasks to ensure goals and objectives are completed on time.
• Proactively supports end user departments and individuals in third-tier identity and computer accounts related problems.
• Covers mass mailing team and university-wide use of mass communications; provides definition of guidelines for its use and prepares or oversees documentation for end user management of their own lists.
• Create and/or provide test plans, software/application defect examination and definition, high level functional support, process oversight and scheduling.
• Contribute to and maintain knowledge base content by documenting solutions, updating existing articles, and ensuring accuracy of information related to supported services.

Requirements

• Minimum of a Associate's Degree in or two-year college equivalent or the equivalent combination of education and work experience.
• Minimum of One to two years of experience.

Qualifications

• Typically sitting at a desk/table
• Typically standing, walking
• Lifting demands ≤ 25lbs

Benefits

This position is classified as Exempt, grade I. Compensation for this grade ranges from $45,330 to $68,000 per year. Please note that the offered rate for this position will vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.