IT Desktop Support Specialist

About the role

We are seeking a dedicated (onsite) Desktop Support Specialist to join our team in Cambridge, MA. This role involves providing critical support to ensure the smooth operation of our IT infrastructure.

Responsibilities

• Respond to and manage incoming support requests via phone, email, or ticketing system
• Maintain accurate records of IT assets and keep asset stock organized
• Provide comprehensive support for hardware and network issues, ranging from basic to advanced levels
• Document solutions and update knowledge base articles to enhance support resources
• Manage Entra ID and Active Directory account, permission, and security settings
• Manage and support enterprise applications and systems
• Oversee Intune device management, including configuration and deployment of laptops and peripherals for new hires
• Own the deployment of new hire accounts, equipment, IT office setup, and conduct IT new hire orientation

Requirements

• US Citizenship
• Must be willing to work onsite at our Cambridge, MA location at least 3 days per week (60% onsite / 40% remote)
• In-depth knowledge of operating systems, networking, and software applications
• Experience working on IT service desks and with IT ticketing systems
• Knowledge of supporting Windows and macOS issues on both hardware and software levels
• At least 1-2 years of experience in service desk, helpdesk, or other relevant IT support roles
• Demonstrable experience supporting Microsoft 365 products
• Ability to crouch, crawl, and lift 50 lbs

Nice to have

• Proficiency in troubleshooting and supporting Microsoft 365 and Microsoft Entra
• Knowledge of supporting Linux distributions such as RHEL or Ubuntu
• Knowledge of mobile device management (MDM) solutions
• Applicable professional qualifications, such as Microsoft Certified Solutions Associate (MCSA), CompTIA A+, Security+
• Solid knowledge of best practices in IT administration and system security
• Familiarity with NIST 800-171 Rev. 2 and CMMC

Pay

Salary range: $55,000 - $75,000 annually. The final salary will be decided after careful evaluation of the individual's work experience, education, and overall qualifications.

Benefits

• 100% employer-paid medical and dental insurance, as well as vision, life, and disability insurance
• Paid maternity/paternity leave
• Tuition reimbursement
• Monthly gym allowance
• Free parking
• Generous paid time off
• Casual work environment
• Bonus and retirement contribution
• Accessible by public transportation
• Employee-owned company