IT Desktop Support Specialist

About the Role

TEKsystems is seeking an IT Desktop Support Specialist to support our customer in the Denver DTC area. This is a contract position based in Denver, CO, with a fully onsite workplace type.

Responsibilities

• Diagnosing and resolving technical issues for end-users, including problems with software, hardware, and network connectivity.
• Providing support to users via phone, email, chat, or in-person, addressing a wide range of IT-related queries and issues.
• Managing user accounts, including password resets, account creation, and access control to various systems and applications.
• Installing, configuring, and updating software applications and operating systems on user devices.
• Setting up and maintaining computer hardware, including desktops, laptops, printers, and other peripheral devices.
• Monitoring IT systems for performance issues or security breaches, escalating issues as needed.
• Contributing to and maintaining a knowledge base of common issues and solutions to improve efficiency and support quality.
• Assisting with the onboarding of new employees, including setting up their IT equipment and providing necessary training on company systems and software.
• Escalating more complex issues to higher-level IT staff or specialized teams when necessary.
• Keeping up-to-date with new technologies, software updates, and best practices in IT support to continuously improve service delivery.
• Tracking all broken or performance degraded services as incidents, prioritizing by impact and urgency, and restoring services according to agreed SLAs.
• Ensuring incidents without a known root cause are logged and tracked as problems.
• Tracking all systemic incidents in a separate problem record, determining root causes, and identifying necessary changes to prevent recurrence.
• Tracking all requests for new services or access to services not already assigned, and helping streamline the available catalog of services and use policies.

Skills

• Microsoft Windows (including Windows 11 support)
• Network printer support
• Zoom and Zoom Rooms support
• Ticketing systems
• Microsoft Office, Azure, Azure Virtual Desktop
• HP Laptops with docking stations
• Apple MacBook and docking stations

Experience Level: Intermediate

Pay

The pay range for this position is $27.00 - $30.00 per hour.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)