IT Desktop Support- Correctional Health

Primary Purpose

With guidance from IT Leadership, provides hardware technical support for desktop PCs, laptops, virtual desktops, tablets and other mobile devices, terminals, monitors, PDAs, printers, thin clients, bar-code scanners, audio/visual equipment, telephone handsets, workstation on wheels (WOW) carts, card & badge readers, document scanners, handheld scanners, time clocks, signature pads/ePads, and other connected peripherals. Provides installation/moves/adds/changes ('IMAC'), configurations, upgrades and problem resolutions. Helps manage customer relations and support. Assists Manager/Supervisor with Parkland Projects, as needed.

MINIMUM SPECIFICATIONS

Education: Prefer Bachelor's degree in Computer Science, Telecommunications, Information Systems, or a related field. Experience: Must have 2-5 years of experience in a large, enterprise IT operations environment. Must have experience in troubleshooting, repairing, and configuring end-user technologies, which include: Hardware (Desktops, Laptops, Tablets, handheld devices & peripherals); Operating systems (e.g. Microsoft Windows, IOS, Android); Software (e.g. MS Office, Adobe Pro, MS Visio, Crystal Reports). Experience in a virtualized environment using VMWare Mirage and View a plus. Certification/Registration/Licensure: Prefer Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Technology Specialist (MCTS), or CompTIA A+ certification.

Requisition ID

989593