IT Desktop Support

Job Title: IT Desktop Support Location: Tolleson, AZ 85353 (Fully Onsite) Duration: 6+ Months Schedule: Full-time, M-F, 8:00 am - 5:00 pm. Overtime and on call as needed. Interview Process: One Round - Onsite Panel Interview Description: The Field Service Technician - IT provides hands-on technical support for end users at the Tolleson, Arizona site. This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure-related issues in a fast-paced, production environment. The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams.Key Responsibilities:Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipmentTroubleshoot and resolve hardware, software, and network connectivity issuesPerform Active Directory administration tasksSupport Windows 11 and Microsoft 365 environmentsProvide limited support for corporate mobile devicesTroubleshoot Cisco VPN and Citrix issuesProvide remote support using tools such as LogMeInPerform device imaging and deployment (USB/PXE)Maintain asset inventory and documentationSupport printer and IP telephony systemsCoordinate hardware ordering and deploymentManage and update tickets in ServiceNowAssist with IT projects and Smart Hands supportRequired Education:Associate's Degree in IT or relevant field.Required Qualifications:1+ year hardware support experience 1+ year in‐person, customer‐facing IT support Strong troubleshooting and communication skillsPreferred Experience:Manage incoming requests through ticketing system among teamExperience using ServiceNow to manage assigned ticketsPreferred CertificationsCompTIA ITF+CompTIA A+CompTIA Network+CompTIA Server+CompTIA Cloud+CompTIA Mobility+Physical RequirementsAbility to lift and move equipment up to 40 poundsPerformance Expectations Performance is measured through key performance indicators, SLA adherence, customer service quality, and priority matrix compliance. The successful candidate will:Deliver excellent customer serviceAdhere to all service management principles, processes, and guidelinesInteract professionally with customers, peers, managers, and SMEsTake ownership of follow-ups and communicate progress consistentlyDemonstrate strong communication, technical knowledge, organization, and multitasking skills.Provide timely and effective resolution/fulfillment of requests #TB_PH #ZR Why TalentBurst? At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.