IT Desktop Support

IT Desktop Support Pay: $21-20 Duration:6 months Location: 100% Onsite - Tolleson, AZ Schedule: Full-time, M-F, 8am-5pm. Overtime and on call as needed. The Field Service Technician - IT provides hands-on technical support for end users at the Tolleson, Arizona site. This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure-related issues in a fast-paced, production environment. The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams. Key Responsibilities Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment Troubleshoot and resolve hardware, software, and network connectivity issues Perform Active Directory administration tasks Support Windows 11 and Microsoft 365 environments Provide limited support for corporate mobile devices Troubleshoot Cisco VPN and Citrix issues Provide remote support using tools such as LogMeIn Perform device imaging and deployment (USB/PXE) Maintain asset inventory and documentation Support printer and IP telephony systems Coordinate hardware ordering and deployment Manage and update tickets in ServiceNow Assist with IT projects and Smart Hands support Required Education: Associate's Degree in IT or relevant field. Required Qualifications: 1+ year hardware support experience ** (Required) 1+ year in‐person, customer‐facing IT support ** (Required) Strong Troubleshooting And Communication Skills (Required) Preferred Experience: Manage incoming requests through ticketing system among team Experience using ServiceNow to manage assigned tickets Preferred Certifications CompTIA ITF+ CompTIA A+ CompTIA Network+ CompTIA Server+ CompTIA Cloud+ CompTIA Mobility+ Physical Requirements Ability to lift and move equipment up to 40 pounds Performance Expectations Performance is measured through key performance indicators, SLA adherence, customer service quality, and priority matrix compliance. The successful candidate will: Deliver excellent customer service Adhere to all service management principles, processes, and guidelines Interact professionally with customers, peers, managers, and SMEs Take ownership of follow-ups and communicate progress consistently Demonstrate strong communication, technical knowledge, organization, and multitasking skills Provide timely and effective resolution/fulfillment of requests By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy