IT Desktop Support

Key Responsibilities

• Provide basic help desk support for Windows systems, including desktops, laptops, and peripherals.
• Aid in diagnosing and troubleshooting common hardware and software problems.
• Guide users through simple technical resolutions over the phone, email, or in person.
• Perform basic installations, configurations, and updates of Windows operating systems and applications.
• Create and maintain accurate documentation of support requests and resolutions.
• Escalate more complex issues to senior IT staff as needed.
• Absorb assistance with password resets, printer setups, and network connectivity troubleshooting.

Tier 2 Level IT Requirements

• A basic understanding of Windows operating systems (Windows 10/11) and Microsoft Office suite.
• Familiarity with general IT concepts such as hardware components, software installation, and basic networking.
• Strong troubleshooting skills with the ability to identify common technical issues.
• Good communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Eagerness to learn and grow in the IT field with guidance from senior team members.
• Preferred familiarity with Active Directory (user account management) and basic networking concepts.
• Completion of an IT-related certification (e.g., CompTIA A+ or equivalent).

Qualifications

• 6 months to 1 year of experience in a help desk or similar IT support role.
• A high school diploma or equivalent (Associate’s degree in IT or related field is a plus).
• A passion for technology and helping users resolve technical issues.

Pay

Competitive entry-level salary

Schedule

N/A

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays