IT Desktop Support Analyst

TreeHouse Foods is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers. Named one of America’s Best Large Employers by Forbes Magazine, we live by values such as Own It, Commit to Excellence, Be Agile, Speak Up, and Better Together.

About the Role

We are seeking an IT Desktop Support Analyst to provide hands-on technology support at our Northlake, TX, manufacturing facility. This role focuses on client-side computing, plant systems support, hardware and software troubleshooting, and maintaining a high level of customer service. The position serves as a key point of contact for IT-related issues while collaborating with cross-functional IT and business teams to maintain system reliability, security, and operational continuity.

Work is performed in a manufacturing environment with both office and plant floor interaction. This role is a full-time, onsite position based out of our Northlake, TX, site. Occasional travel to other sites is required.

Responsibilities

• Providing day-to-day IT support for hardware, software, and network-related issues
• Troubleshooting and resolving technical issues to minimize downtime and maintain productivity
• Supporting plant systems, including working with external vendors when needed
• Managing site-level incidents and serving as an escalation point for complex issues
• Ensuring cybersecurity compliance through system updates, patching, and maintenance
• Configuring and deploying equipment for new hires and onboarding activities
• Maintaining accurate hardware inventory and managing equipment lifecycle
• Collaborating with IT and business partners to improve processes and system performance
• Documenting systems, processes, and resolutions to support ongoing operations

Requirements

• Associate’s degree or higher in Information Technology or a related field
• Minimum of six years of broad-based experience in computer and network support within a Microsoft environment
• Proficiency with Microsoft Office and Microsoft workstation operating systems
• Experience supporting Windows-based domains (W2K/W2K3 or newer environments)
• Strong knowledge of current technology trends and best practices
• Demonstrated ability to troubleshoot and resolve technical issues in a fast-paced environment
• Strong communication and customer service skills

Benefits

• Competitive compensation and benefits program with no waiting period – eligible from your first day
• 401(k) program with 5% employer match and 100% vesting as soon as you enroll
• Comprehensive paid time off opportunities, including four weeks of vacation, five sick days, parental leave, and 11 company holidays (including two floating holidays)
• Paid training, tuition reimbursement, and access to DevelopU – a robust educational platform with over 10,000 free courses
• Inclusive working environment with Employee Resource Groups and team-oriented culture
• Wellness and employee assistance programs

Pay

The anticipated compensation for this position ranges from $63,500.00 to $95,300.00 USD annually. An employee’s position within the salary range will be based on factors including competencies, education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, and business needs. For certain roles, the successful candidate may be eligible for annual discretionary merit compensation, bonus, and equity pay.