IT Desktop Support Analyst

About The Role

We are looking for IT Desktop Support Analyst to join the Information Technology group. This role will be primarily focused on supporting the end user systems of Premiere Digital. We are looking for someone who is not only a technical expert, but is also a passionate troubleshooter and problem solver. As an IT Desktop Support Analyst at Premiere Digital Services, you will own and support the technical needs of employees and ensure that system hardware, operating systems and software systems adhere to our organizational values. Ideal candidates will need to be highly technical and will work directly with other IT staff to ensure high reliability. We are looking for a team player who balances individual responsibilities, gives and welcomes feedback, and exhibits objectivity and openness to others’ views.

Responsibilities

• Respond quickly to support requests from our users and clients
• Investigate and diagnose problems quickly and efficiently and coordinate with other engineers or 3rd parties as needed to reach a resolution
• Proactively monitor and maintain systems to insure high availability and performance
• Take corrective action as needed to keep content and processes flowing
• Provide 1st tier support for employees, clients and other team members
• Working with international technical teams and 3rd parties to complete projects and satisfy business needs
• Testing, troubleshooting and supporting the latest in web, media and entertainment technology systems and solutions

Qualifications

• We’re Looking For Bachelor’s degree and/or a minimum of 3-4 years experience in a Desktop Support Technician role or equivalent.
• In-depth knowledge of Windows / Mac operating systems in a networked enterprise environment
• Experience troubleshooting desktop level hardware and software issues
• Documentation skills to include creating procedures, user guides, and detailed reports
• Experience with implementing, deploying, and supporting desktop infrastructure
• Self-starter, independent worker and team player
• Good written and verbal communication skills
• Knowledge of basic networking fundamentals, including: DNS, TCP/IP
• Must be able to multi-task and work well under pressure while meeting project deadlines
• Experience with managing users in a file sharing environment

Essential Skills

• Strong knowledge in Windows 11 Mac OS X knowledge and experience with versions 10.x through 15.x
• Basic network troubleshooting skills (TCP/IP, DNS, etc.)
• Basic Administration experience (account provisioning, user onboarding/offboarding, etc)
• File sharing experience with SMB and NFS

Key Words

• Desktop Support
• Desktop Support Analyst
• Desktop Technician
• Information Technology Analyst
• IT Support Specialist
• Technical Support Specialist
• IT Support Analyst