IT Desktop Support Analyst

On‑site 5 days/week in Boston, MA. Our client, a leading financial services firm in downtown Boston, seeks an experienced IT Desktop Support Analyst to serve as a first level of end‑user technology support across multiple global locations, including remote users. The role suits a customer‑focused IT professional who operates well in a fast‑paced, high‑touch corporate environment and supports a diverse user base, including senior executives. Applicants must be willing and able to work on a W‑2 basis.

Responsibilities

• Serve as an IT support resource for employees across global offices and remote locations.
• Provide Level 1 and Level 2 desktop support for hardware, software, mobile devices, and connectivity issues.
• Troubleshoot and resolve issues related to Windows PCs, Apple devices, Microsoft Office applications, and other enterprise technologies.
• Support executive leadership and C‑level stakeholders with professionalism and responsiveness.
• Escalate complex issues when necessary and ensure timely resolution of support requests.
• Maintain detailed documentation of incidents, troubleshooting steps, and resolutions.
• Collaborate with global IT teams to provide seamless support across multiple time zones.

Experience Requirements

• 3–5+ years of hands‑on desktop or technical support experience in an enterprise environment.
• Strong experience supporting Windows‑based PCs and laptops.
• Experience supporting Apple technologies, including macOS devices and iPhones.
• Proficiency supporting Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• Excellent troubleshooting, communication, and customer service skills.
• Experience supporting users at all organizational levels, including executives and senior leadership.
• Preferred: Experience in financial services, asset management, insurance, legal, or similar corporate environments.
• Preferred: Experience supporting global users in a follow‑the‑sun model and working in a fast‑paced, high‑touch support environment.

Pay

Rate: $30.00 to $35.00 per hour (W‑2).

Benefits

• Medical, Dental, and Vision coverage
• 401(k) with company matching
• Life insurance