IT Desktop Support Administrator
Ivalua · Pittsburgh, PA · 3 wk ago
Hybrid$49k/yrFull-time
We need to output HTML fragment with sections: h3 for headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use only sections with real content. No job title heading. No Job ID etc. Remove boilerplate.
We need to parse the posting.
Content includes:
- Company Overview (maybe "About the role"? Actually "About the role" heading could be used for overview of role? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can create sections like About the role (maybe summarizing context), Responsibilities (What You Will Do), Requirements (Your Profile maybe includes Skills And Experience, Soft Skills, Desirable Skills & Certifications). Qualifications maybe similar to Requirements? We need to decide.
We must preserve all substantive information, not invent or summarize away detail. So we need to include details like responsibilities bullet points, skills, experience, etc.
We should not create sections with placeholder text. So only include sections where we have content.
We have Pay info: salary range $48,750-$81,250, uncapped commission plan, benefits medical, dental, vision, retirement (company match), etc. So we can have Pay section with salary range and mention commission. Benefits section with benefits details.
Schedule: Hybrid working model (3 days in the office per week). So we can have Schedule section.
We also have "Life at Ivalua" with many bullet points about culture, benefits, etc. Some of that could go into Benefits or maybe a separate section like "About the company"? But only allowed headings list; we could put some under "About the role" maybe? But we need to preserve all substantive info. Could create a section "About the role" that includes company overview and opportunity context. Or we could create a section "About the company" but not allowed heading. So we must fit into allowed headings.
We could use "About the role" for role description and context. "Responsibilities" for What You Will Do. "Requirements" for Your Profile (skills, experience). "Skills" maybe separate for technical skills? But we can combine.
We need to avoid duplication. Let's extract:
Company Overview: Founded 2000, Ivalua is leading global provider of cloud-based procurement solutions. Mission etc. This is substantive.
Opportunity Context: This is an exciting opportunity for an experienced IT Desktop Support Administrator at Ivalua based out of our Pittsburgh, PA office. In addition to delivering high-touch local IT support, you will serve as the primary U.S. relay for our global Microsoft Intune endpoint management environment, collaborating closely with our EMEA and APAC IT Support team.
Role: You will be part of the global IT Infrastructure & Support Team that manages IT infrastructure, cloud computing, and workplace technology at Ivalua. Our team works hard, plays hard, and fosters a collaborative environment where you can focus, innovate, and perform at your best. This position reports to the Manager, IT in AMER.
That's all substantive.
Responsibilities (What You Will Do With Us): bullet list:
- Intune & Endpoint Management (US Relay):
- Serve as the local U.S. SME for Microsoft Intune deployment, administration, and policy management on Windows 11 systems.
- Manage application packaging, deployment, and update updates across the desktop environment.
- Configure and troubleshoot PCs, drivers, system updates, and printer integrations.
- Partner with global desktop engineers and administrators in EMEA and APAC to maintain global workstation standards.
- Local Office & User Support (Pittsburgh Office):
- Manage employee IT onboarding and offboarding, hardware provisioning, and initial IT training.
- Handle end-to-end IT support requests (troubleshooting laptops, software, hardware accessories, and user account issues).
- Oversee IT equipment installation, maintenance, lifecycle management, patching, and stock/inventory tracking.
- Provide hands-on setup, maintenance, and user support for office meeting room audio/visual systems.
- Network & Security Collaboration:
- Administer user access rights and identity management in alignment with the principle of least privilege.
- Manage physical office access control systems (keycards/badges) and digital access permissions for internal tools, applications, and network resources.
- Act as the Pittsburgh local point of contact for LAN and Wi-Fi infrastructure support, assisting the central Infrastructure team with troubleshooting and hardware management.
- Serve as the local IT Security contact: uphold security policies, maintain computer security hygiene, and collaborate with the Infosec team on threat analysis and remediation.
Requirements (Your Profile): includes:
- Skills And Experience:
- Bachelor’s degree in relevant field preferred with a minimum of 5 years of relevant professional experience, OR Master’s degree in relevant field with a minimum of 3 years relevant professional experience, OR Equivalent combination of education and experience
- Microsoft Intune: Proven experience managing Microsoft Intune in a Windows 11 environment, including application packaging, configuration profiles, and deployment.
- Google Workspace & Cloud Administration: Hands-on experience with Google Workspace administration (Google Admin Console, user provisioning, group management, security settings, Gmail/Drive/Meet support).
- Core Technical Knowledge: Application packaging, driver deployment, and printer management.
- Basic knowledge of Active Directory, Azure AD / Microsoft 365 cloud solutions, and network fundamentals (LAN/Wi-Fi, command line/scripting tools).
- Good computer and network security awareness.
- Global Collaboration & Autonomy: Ability to work independently in a local office setting while communicating and collaborating effectively across global departments and time zones.
- Customer Service Mindset: A strong customer-first approach, excellent problem-solving ability, and flexibility to adapt to evolving technical needs.
- Soft Skills:
- Self-Motivated & Autonomous: Strong initiative to drive local projects and maintain office IT health with minimal day-to-day oversight.
- Customer Service & Empathy: Excellent interpersonal skills with an empathetic approach to solving user problems under pressure.
- Global Collaboration & Cultural Sensitivity: Ability to work seamlessly across diverse teams, global offices, and differing time zones.
- Prioritization & Pressure Management: Skill in balancing urgent local end-user support ticket resolution with longer-term global infrastructure projects.
- Effective Technical Communicator: Clear oral and written communication skills; able to translate technical concepts into simple terms for non-technical users and document procedures accurately.
- Desirable Skills & Certifications:
- Professional certifications such as Google Workspace Administrator Certification, Microsoft Certified: Modern Desktop Administrator Associate, CompTIA Security+, A+, or Network+.
- Familiarity with PowerShell, GAM (Google Admin Management), or CLI scripting.
- Prior experience managing office physical access control platforms or collaborating with global security and IT teams.
Pay: Title: IT Desktop Support Administrator Base range minimum: $48,750 Base range maximum: $81,250 Additional compensation / rewards: In addition to the base salary information above, Ivalua offers an uncapped commission plan as part of the competitive compensation package. Other compensation factors may also be considered.
Benefits: Ivalua also offers exceptional benefits including medical, dental, vision, retirement (with company match), and much more.
Schedule: Hybrid working model (3 days in the office per week)
Life at Ivalua: many bullet points about culture, snacks, weekly lunches, sustainable growth, privately held, stable cash-flow positive, training, career development, dynamic international team, diverse inclusive environment, regular social events, competitive outings, team running events, musical activities, Comparably recognized, etc. Also mention pay equity, etc. This is substantive; we could put under a section "About the company" but not allowed. Could we put under "Benefits"? Some are benefits (snacks, weekly lunches, training, career development, social events). Could also be under "About the role"? Might be okay to create a section "About the role" that includes company overview and life at Ivalua. But we already used About the role for role description. Could we split: About the role (company overview + opportunity) and then Life at Ivalua could go under Benefits? But Benefits already about medical etc. Could add more bullet points under Benefits: snacks, weekly lunches, training, career development, social events, etc. That seems appropriate.
We must not invent or summarize away detail; we need to preserve all substantive info. So we need to include all those life at Ivalua points somewhere.
Let's list them:
- Hybrid working model (3 days in the office per week) (already schedule)
- We're a team dedicated to pushing the boundaries of product innovation and technology
- Sustainable Growth, Privately Held
- A stable and cash-flow positive Company since 10 years
- Snacks and weekly lunches in the office
- Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
- Unlock and unleash your full professional potential with our exceptional training and career development program
- Join a dynamic and international team of top-notch professionals who are experts in their respective fields.
- Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work.
- Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
- Regular social events, competitive outings, team running events, and musical activities,
- Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) : Powered by People - Powered by You! United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans.
- https://www.linkedin.com/company/ivalua/about/
- Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.
- One of Ivalua’s core values is to Care & Grow People. We take matters like pay equity very seriously and strive to reward our employees appropriately and fairly for their talents.
We need to include all these. Some are URLs; we can keep as plain text.
We could create a section "About the company" but not allowed. However we could put them under "About the role" as a description of the company and culture. The instruction says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings? It says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect only those headings. So we should stick to those.
Thus we need to fit all content under those headings.
We have:
- About the role: could include company overview, opportunity context, role description, and maybe life at Ivalua (culture). That seems plausible.
- Responsibilities: What You Will Do.
- Requirements: Your Profile (skills, experience, soft skills, desirable skills).
- Qualifications: maybe we could separate education/experience from skills? But we already have Requirements covering that. Qualifications could be used for certifications? But we have Desirable Skills & Certifications. Could put under Skills.
- Skills: maybe we separate technical skills from soft skills? But we can combine.
- Benefits: medical, dental, vision, retirement, snacks, weekly lunches, training, career development, social events, etc.
- Pay: salary range, uncapped commission.
- Schedule: hybrid model.
We must not create sections with filler. So we need to ensure each heading has substantive content.
Let's craft:
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can create sections like About the role (maybe summarizing context), Responsibilities (What You Will Do), Requirements (Your Profile maybe includes Skills And Experience, Soft Skills, Desirable Skills & Certifications). Qualifications maybe similar to Requirements? We need to decide.
We must preserve all substantive information, not invent or summarize away detail. So we need to include details like responsibilities bullet points, skills, experience, etc.
We should not create sections with placeholder text. So only include sections where we have content.
We have Pay info: salary range $48,750-$81,250, uncapped commission plan, benefits medical, dental, vision, retirement (company match), etc. So we can have Pay section with salary range and mention commission. Benefits section with benefits details.
Schedule: Hybrid working model (3 days in the office per week). So we can have Schedule section.
We also have "Life at Ivalua" with many bullet points about culture, benefits, etc. Some of that could go into Benefits or maybe a separate section like "About the company"? But only allowed headings list; we could put some under "About the role" maybe? But we need to preserve all substantive info. Could create a section "About the role" that includes company overview and opportunity context. Or we could create a section "About the company" but not allowed heading. So we must fit into allowed headings.
We could use "About the role" for role description and context. "Responsibilities" for What You Will Do. "Requirements" for Your Profile (skills, experience). "Skills" maybe separate for technical skills? But we can combine.
We need to avoid duplication. Let's extract:
Company Overview: Founded 2000, Ivalua is leading global provider of cloud-based procurement solutions. Mission etc. This is substantive.
Opportunity Context: This is an exciting opportunity for an experienced IT Desktop Support Administrator at Ivalua based out of our Pittsburgh, PA office. In addition to delivering high-touch local IT support, you will serve as the primary U.S. relay for our global Microsoft Intune endpoint management environment, collaborating closely with our EMEA and APAC IT Support team.
Role: You will be part of the global IT Infrastructure & Support Team that manages IT infrastructure, cloud computing, and workplace technology at Ivalua. Our team works hard, plays hard, and fosters a collaborative environment where you can focus, innovate, and perform at your best. This position reports to the Manager, IT in AMER.
That's all substantive.
Responsibilities (What You Will Do With Us): bullet list:
- Intune & Endpoint Management (US Relay):
- Serve as the local U.S. SME for Microsoft Intune deployment, administration, and policy management on Windows 11 systems.
- Manage application packaging, deployment, and update updates across the desktop environment.
- Configure and troubleshoot PCs, drivers, system updates, and printer integrations.
- Partner with global desktop engineers and administrators in EMEA and APAC to maintain global workstation standards.
- Local Office & User Support (Pittsburgh Office):
- Manage employee IT onboarding and offboarding, hardware provisioning, and initial IT training.
- Handle end-to-end IT support requests (troubleshooting laptops, software, hardware accessories, and user account issues).
- Oversee IT equipment installation, maintenance, lifecycle management, patching, and stock/inventory tracking.
- Provide hands-on setup, maintenance, and user support for office meeting room audio/visual systems.
- Network & Security Collaboration:
- Administer user access rights and identity management in alignment with the principle of least privilege.
- Manage physical office access control systems (keycards/badges) and digital access permissions for internal tools, applications, and network resources.
- Act as the Pittsburgh local point of contact for LAN and Wi-Fi infrastructure support, assisting the central Infrastructure team with troubleshooting and hardware management.
- Serve as the local IT Security contact: uphold security policies, maintain computer security hygiene, and collaborate with the Infosec team on threat analysis and remediation.
Requirements (Your Profile): includes:
- Skills And Experience:
- Bachelor’s degree in relevant field preferred with a minimum of 5 years of relevant professional experience, OR Master’s degree in relevant field with a minimum of 3 years relevant professional experience, OR Equivalent combination of education and experience
- Microsoft Intune: Proven experience managing Microsoft Intune in a Windows 11 environment, including application packaging, configuration profiles, and deployment.
- Google Workspace & Cloud Administration: Hands-on experience with Google Workspace administration (Google Admin Console, user provisioning, group management, security settings, Gmail/Drive/Meet support).
- Core Technical Knowledge: Application packaging, driver deployment, and printer management.
- Basic knowledge of Active Directory, Azure AD / Microsoft 365 cloud solutions, and network fundamentals (LAN/Wi-Fi, command line/scripting tools).
- Good computer and network security awareness.
- Global Collaboration & Autonomy: Ability to work independently in a local office setting while communicating and collaborating effectively across global departments and time zones.
- Customer Service Mindset: A strong customer-first approach, excellent problem-solving ability, and flexibility to adapt to evolving technical needs.
- Soft Skills:
- Self-Motivated & Autonomous: Strong initiative to drive local projects and maintain office IT health with minimal day-to-day oversight.
- Customer Service & Empathy: Excellent interpersonal skills with an empathetic approach to solving user problems under pressure.
- Global Collaboration & Cultural Sensitivity: Ability to work seamlessly across diverse teams, global offices, and differing time zones.
- Prioritization & Pressure Management: Skill in balancing urgent local end-user support ticket resolution with longer-term global infrastructure projects.
- Effective Technical Communicator: Clear oral and written communication skills; able to translate technical concepts into simple terms for non-technical users and document procedures accurately.
- Desirable Skills & Certifications:
- Professional certifications such as Google Workspace Administrator Certification, Microsoft Certified: Modern Desktop Administrator Associate, CompTIA Security+, A+, or Network+.
- Familiarity with PowerShell, GAM (Google Admin Management), or CLI scripting.
- Prior experience managing office physical access control platforms or collaborating with global security and IT teams.
Pay: Title: IT Desktop Support Administrator Base range minimum: $48,750 Base range maximum: $81,250 Additional compensation / rewards: In addition to the base salary information above, Ivalua offers an uncapped commission plan as part of the competitive compensation package. Other compensation factors may also be considered.
Benefits: Ivalua also offers exceptional benefits including medical, dental, vision, retirement (with company match), and much more.
Schedule: Hybrid working model (3 days in the office per week)
Life at Ivalua: many bullet points about culture, snacks, weekly lunches, sustainable growth, privately held, stable cash-flow positive, training, career development, dynamic international team, diverse inclusive environment, regular social events, competitive outings, team running events, musical activities, Comparably recognized, etc. Also mention pay equity, etc. This is substantive; we could put under a section "About the company" but not allowed. Could we put under "Benefits"? Some are benefits (snacks, weekly lunches, training, career development, social events). Could also be under "About the role"? Might be okay to create a section "About the role" that includes company overview and life at Ivalua. But we already used About the role for role description. Could we split: About the role (company overview + opportunity) and then Life at Ivalua could go under Benefits? But Benefits already about medical etc. Could add more bullet points under Benefits: snacks, weekly lunches, training, career development, social events, etc. That seems appropriate.
We must not invent or summarize away detail; we need to preserve all substantive info. So we need to include all those life at Ivalua points somewhere.
Let's list them:
- Hybrid working model (3 days in the office per week) (already schedule)
- We're a team dedicated to pushing the boundaries of product innovation and technology
- Sustainable Growth, Privately Held
- A stable and cash-flow positive Company since 10 years
- Snacks and weekly lunches in the office
- Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
- Unlock and unleash your full professional potential with our exceptional training and career development program
- Join a dynamic and international team of top-notch professionals who are experts in their respective fields.
- Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work.
- Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
- Regular social events, competitive outings, team running events, and musical activities,
- Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) : Powered by People - Powered by You! United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans.
- https://www.linkedin.com/company/ivalua/about/
- Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.
- One of Ivalua’s core values is to Care & Grow People. We take matters like pay equity very seriously and strive to reward our employees appropriately and fairly for their talents.
We need to include all these. Some are URLs; we can keep as plain text.
We could create a section "About the company" but not allowed. However we could put them under "About the role" as a description of the company and culture. The instruction says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings? It says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect only those headings. So we should stick to those.
Thus we need to fit all content under those headings.
We have:
- About the role: could include company overview, opportunity context, role description, and maybe life at Ivalua (culture). That seems plausible.
- Responsibilities: What You Will Do.
- Requirements: Your Profile (skills, experience, soft skills, desirable skills).
- Qualifications: maybe we could separate education/experience from skills? But we already have Requirements covering that. Qualifications could be used for certifications? But we have Desirable Skills & Certifications. Could put under Skills.
- Skills: maybe we separate technical skills from soft skills? But we can combine.
- Benefits: medical, dental, vision, retirement, snacks, weekly lunches, training, career development, social events, etc.
- Pay: salary range, uncapped commission.
- Schedule: hybrid model.
We must not create sections with filler. So we need to ensure each heading has substantive content.
Let's craft:
About the role
Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. The