Desktop Support Administrator

Location: Sodus, New York. Status: Non‑exempt/hourly.

About the role

Reliant Credit union, ranked one of Rochester's top mid-sized workplaces eight years in a row, seeks a Desktop Support Administrator to join our team. The Desktop Support Administrator is responsible for end-user support and maintenance of the Credit Union’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all desktop computer hardware and equipment to ensure optimal workstation and equipment performance.

Responsibilities

• Provide technical support to staff so that operational problems are resolved quickly without significant interruption.
• Ensure the security of computer systems including desktops, laptops, printers, and related systems; this includes assisting in keeping our environment virus free.
• Perform operating system and application upgrades including Operating Systems, Windows Applications, and Credit Union third‑party applications as needed to maintain current levels.
• Maintain inventory of all computer assets and software licensing to ensure proper levels; this includes but is not limited to software and hardware licenses for applications, desktops, laptops, mobile equipment, printers, and related systems.
• Maintain a patch management program to ensure safe implementation of security patches and software upgrades to desktop environments to ensure protection against known vulnerabilities and bug fixes.
• Maintain Active Directory logins, login security, and authorization levels for other applications under the technical direction of the Systems Administrator.

Requirements

• Associates degree in computer science desired.
• Two years of related work experience; related work experience may be considered in lieu of educational requirements.
• Industry certifications beneficial: A+, Security+, Network+.
• Ability to analyze and problem‑solve to help identify and resolve system issues.
• Ability to communicate effectively with vendors and co‑workers and to translate technical information at the employee’s understanding level with clarity and tact.
• Interpersonal skills to coordinate work with other departments.
• Ability to prioritize projects and meet deadlines; adept at planning and scheduling work.
• Physical requirements: use of keyboard, monitor, telephone, and other standard office equipment.
• Communicate effectively in person and via telephone, video conferencing, email, and written documents.
• Access document equipment and files above and below waist levels.
• Sit and/or stand for extended periods of time.
• Candidates considered for hire are subject to credit and other employment reference checks.

Benefits

• 401k retirement plan with up to 7% match.
• Paid time off including vacation, sick, wellness, federal holidays and your birthday.
• Affordable insurances (medical, dental, vision, life) for as little as $5 a month.
• Branded apparel – to truly make you feel part of the team.
• And much more!

Schedule

Monday - Friday. Must be flexible to meet current and future business needs.