Staff Desktop Support Administrator

About the role

Applied Research Associates, Inc. is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences.

Responsibilities

• Provide desktop support and technical assistance to end users on a variety of issues.
• Take ownership managing and supporting a small Windows server environment.
• Support and maintain a VMware vSphere and vCenter environment.
• Independently identify, research, and resolve technical problems.
• Troubleshoot PC hardware and software issues.
• Set up and maintain user accounts.
• Manage file, print, and license servers.
• Administer and monitor data backups.
• Monitor and apply security patches and updates in a timely manner.
• Document and maintain IT related procedures.
• Maintain inventory and licensing records for hardware and software acquisitions.

Requirements

• Minimum of four (4) years of relevant experience, experience supporting desktops/laptops and servers; specifically, with systems running Windows 11, Server 2022/2025 on a Windows network, including printers and other peripherals. (Education may be counted in lieu of experience, one year of college is equivalent to two years of experience).
• Experience supporting an array of applications on Windows operating systems including Microsoft Office 365, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software.
• Microsoft Active Directory administration experience.
• Experience troubleshooting and repairing hardware and network problems in virtual and physical environments.
• Ability to obtain a security clearance, which includes US citizenship.
• Must be customer service focused and have excellent time management skills.
• Must be detail-oriented, proactive, well organized, and have ability to prioritize work.
• Requires ability to:
  • Communicate effectively (both verbal and written),
  • Work collaboratively with team members, and on an individual basis.

Qualifications

• Bachelor’s degree in MIS, CS, or other IT-related field or equivalent experience.
• Experience with Ubuntu, Red Hat, or other Linux operating systems (preferred).
• Experience with Windows Server 2022 and above (preferred).
• Experience with Microsoft 365 office applications (preferred).
• Experience with Veeam backup software (preferred).
• Knowledge of Cisco VoIP phone administration (preferred).
• Experience with VMWare vSphere virtualization and administration (preferred).
• MCSE, A+, Net+, Security+, Linux+, LPIC, RHCSA certifications (preferred).
• Antivirus and WSUS experience (preferred).
• DoD experience (preferred).
• Understanding of IT security best practices (preferred).