Desktop Support Administrator

About the role

We are seeking a customer-focused Desktop Support Technician to join our team and support a large-scale laptop refresh initiative. In this role, approximately 90% of your time will be dedicated to deploying and refreshing nearly 1,000 laptops annually, utilizing automated imaging and deployment tools such as SCCM. The remaining 10% of your responsibilities will involve end-user support, including troubleshooting hardware and software issues, software installations, break/fix support, and managing tickets through a service desk environment.

Responsibilities

• Deploy and refresh nearly 1,000 laptops annually using SCCM and automated imaging tools (≈90% of time)
• Provide end-user support: troubleshoot hardware and software issues
• Perform software installations and break/fix support
• Manage tickets through a service desk environment

Requirements

• 2-4 years of IT support experience
• Strong knowledge of Windows operating systems and Microsoft 365
• Ability to follow documented processes with attention to detail

Skills

• Excellent communication skills
• Positive attitude and desire to learn and grow
• Experience with Citrix (a plus)
• Customer-focused, enjoys working directly with internal customers
• Ability to thrive in a collaborative team environment
• Passion for delivering outstanding technical support

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (pre-tax and Roth post-tax contributions)
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $24.00 - $28.00 per hour.

Schedule

This is a contract, hybrid position based in Westfield Center, OH.