IT System Administrator and Desktop Support

If you are ready for a new and exciting career, come join our team! BAE Systems is seeking a motivated and experienced IT Systems Administrator to provide IT System Administration and Litigation Technology support to the United States Attorneys Office District of Wisconsin.

Responsibilities

• Assist the IT staff and USAO users with correcting hardware, software, connectivity, and applications issues using established EOUSA or industry‑standard resolution procedures.
• Support user moves, additions, changes, and deletions requested from the USAO user base.
• Accurately answer technical support questions posed by users over the phone, desk‑side, or by email.
• Serve as a single point of contact, possessing a basic understanding of US Attorney Procedures (USAP), policies, software, hardware, communications, security, and network systems employed in the USAO, NOC, JDC, and EOUSA environments.
• Independently, or in concert with the USAO System Manager, diagnose and resolve IT problems that affect USAO users or operations and hand off calls to designated support staff or hardware vendors.
• Perform configuration, installation, or secure shipment of servers, mobile devices, laptops, workstations, network switches, hubs, fiber transceivers, printers, system hard drives, etc., per standard procedures.
• Provide end‑user support, network administration, system administration, user training, user account management, Systems Manager training, technical bulletin installation, and daily tape system backup/recovery as required.
• Work closely with the district Systems Manager on all aspects of the IT function in the district.
• Provide basic litigation support in PowerPoint presentation, document management, and computer set‑up in the courtroom.

Requirements

Minimum Candidate Requirements

• Associate’s Degree in Computer Science or related IT field or Microsoft Fundamentals or CompTIA certifications or 2 years IT Help Desk support experience in a Windows Active Directory environment or 2 years of experience in Windows Active Directory, network, IT operations, and IT hardware support.
• Experience managing and supporting Microsoft Windows and Office products (Word, Excel, Access, SharePoint, Outlook, PowerPoint).
• Knowledge of litigation support software (e.g., Concordance, Sanctions) is a plus.
• Experience with Apple hardware (iPhone, iPad) and other mobile devices.
• Strong background in customer service.
• Experience with office automation hardware, software, and printer support.
• Must be able to attain up to Secret clearance.

Preferred Education, Experience, & Skills

• Current/active Secret or Top Secret clearance is desired; an interim clearance is acceptable if the candidate can obtain a Secret clearance.

Pay

Full‑Time Salary Range: $59,023 – $100,339. This range is based on market pay structures; individual salaries are determined by business considerations, local market conditions, internal equity, and candidate qualifications such as skills, education, and experience.

Benefits

• Health, dental, and vision insurance
• Health savings accounts
• 401(k) savings plan
• Disability coverage
• Life and accident insurance
• Employee assistance program
• Legal plan
• Discounts on home, auto, and pet insurance
• Paid time off, paid holidays, paid parental, military, bereavement, and applicable sick leave
• Company recognition program with monetary or non‑monetary awards
• Additional incentives based on position level or job specifics

About BAE Systems Intelligence & Security

BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support. Our culture is performance‑driven and values‑led, built on curiosity, creativity, and collaboration. We develop breakthrough technologies that defend national security and make a lasting impact on our communities and our planet.