IT Department Specialist I

About the Company

The Albertsons Portland Distribution Center is part of the Albertsons Companies Family. Albertsons Companies is a leader in retail innovation, with a vision to create a nationally strong yet locally rooted company that offers an easy, fun, friendly, and inspiring shopping experience. As a $60 billion company with 2,200+ stores, 23 distribution centers, and 20 food and beverage plants, we are one of the largest retailers in the United States, serving 34 million customers across 34 states. Our foundation includes 20 well-known grocery banners with rich histories.

About the Role

This role involves completing a variety of specialized duties that support the functional operations of the department. The position focuses on tasks unique to the department, requiring knowledge and skills beyond general office work.

Responsibilities

• Support technical services and system applications deployed within the Distribution Center.
• Respond to inquiries in your area of responsibility.
• Assist in resolving outages or incidents following established procedures.
• Collect data/information for Systems Support Department use in special projects or reports.
• Collaborate with IT to support and maintain all IT, hardware, software, networks, servers, and provide end-user assistance.
• Update information and reports on the computer, ensuring accuracy.
• Answer Systems Support Department phones as needed and route calls to the appropriate area.
• Review information/data and make decisions within defined guidelines, parameters, and instructions.
• Examine and prioritize documents to determine work to be completed or the best course of action.
• Collect information for specific department reports.
• Create and maintain complex reports.
• Compile minor statistical data.
• Check your own work for accuracy.

Requirements

• High School Diploma or GED.
• Proficient reading, writing, math, and communication skills.
• Ability to follow verbal or written instructions.
• Proficiency with Windows applications including Word, Access, PowerPoint, and Excel.
• Detail-oriented with strong organizational and analytical skills.
• Analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities.

Schedule

Most work is performed in a temperature-controlled office environment. The role may require sitting for long periods at a desk or computer terminal, using calculators, keyboards, telephones, and other office equipment. Stooping, bending, twisting, and reaching may be required to complete job duties.

Travel Requirements

Less than 10% travel required.