IT Delivery Manager - Channel/Experience/Portfolio

Responsibilities

• Champion collaborations across all relevant business functions (Marketing, eCommerce & Sales Operations, and Customer Service).
• Advise and develop experienced cross-functional teams with high business and technical savvy.
• Collaborate on a technology roadmap that will drive Delta market leadership in all aspects of the digital domain compared to our competitors.
• Lead the Digital portfolio of projects, driving transformation and new capabilities throughout the value stream.
• Support Project leads through resource planning, technical sequencing, risk, and issue resolution.
• Collaborate across value streams and fusion teams to deliver on the roadmap as well as unplanned opportunities.
• Guide the organization through process change and adoption of technology.
• Lead as well as support the value stream, including product owners, functional and technical resources, outsourced vendor teams, and augmented talent teams.
• Manage external resources, including contracting, performance, and evaluations.
• Develop and manage the value stream budget as well as reporting on qualitative and quantitative results.
• Lead all aspects of stakeholder/customer/vendor relations to ensure that service expectations are met or exceeded.

Qualifications

• Bachelor's in computer science, information technology, engineering, business administration or related field.
• 8+ years of experience delivering technology solutions in Marketing, eCommerce & Sales Operations, Customer Service and IT functions.
• Proven experience leading and developing cross-functional talent.
• Proven experience with various delivery methodologies, including waterfall and agile, as well as team frameworks, including value streams, PODS, or fusion teams.
• Demonstrated success leading problem-solving activities, including design thinking, journey-mapping, and solutions design.
• Experience working with and delivering capabilities in web development and content management, Salesforce platforms including B2C and B2B Commerce, CPQ and Experience Cloud, Sales and Service Cloud, as well as Marketing Cloud and/or other enterprise-level technology solutions in the digital experience domain.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Budget management and financial forecasting experience.
• Project management, leadership, and organization skills (PMP or Scrum certification desired).
• Able to work on multiple priorities in a fast-paced environment.
• Industry certifications are a plus.