IT Customer Support - Entry | WSU Tri Cities (Richland, WA)

About the role

The Opportunity: Washington State University Tri Cities is now accepting applications for IT Customer Support - Entry, for our campus in Richland, WA. As our IT Customer Support, you will provide professional IT support to faculty, staff, students, and campus partners.

Responsibilities

• Provide professional IT support to faculty, staff, students, and campus partners.
• Help ensure reliable technology service delivery by troubleshooting hardware, software, endpoint systems, instructional technologies, and enterprise IT services.
• Serve as a front-line and Tier 2 support resource, resolving technical issues, documenting service activity, supporting customer training, and contributing to continuous improvement of campus IT services.
• Independently diagnose and resolve complex technology issues, support endpoint devices and learning systems, maintain accurate service records, and communicate clearly with customers regarding service status and resolution.
• Support campus technology operations for events, maintenance windows, emergencies, and IT projects that improve service quality and continuity.

Requirements

• Bachelor’s degree in information technology or a related field; OR equivalent education and/or experience.
• Two or more years of professional IT support experience.
• Experience troubleshooting hardware, software, and systems.
• Demonstrated customer service and communication skills.
• Ability to analyze and resolve technical issues independently.

Preferred Qualifications

• Experience in higher education IT environments.
• Learning Management System (LMS) or instructional technology experience.
• Experience with IT service management tools.

Benefits

WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver.

Pay

Monthly Salary: $5,249.00 to $7,062.00 | Range 01

Schedule

This position is full-time (100% FTE), permanent.

Qualifications

• Bachelor’s degree in information technology or a related field; OR equivalent education and/or experience.
• Two or more years of professional IT support experience.
• Experience troubleshooting hardware, software, and systems.
• Demonstrated customer service and communication skills.
• Ability to analyze and resolve technical issues independently.

Skills

Not specified

Benefits

See summary of benefits provided by WSU for Classified Staff and Total Compensation.

Notice

Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities. WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.