IT Customer Solutions Analyst

About the role

The IT Customer Solutions Analyst plays a crucial role in enhancing the customer and business experience by providing technical solutions that align with business needs.

Responsibilities

• Provide consultation on formulating and defining scope of work and objectives to formalize technical project plans based on user needs, business system requirements, industry practices, and incorporation of best practices.
• Gather requirements to understand business environment, processes, workflows, and functional requirements.
• Understand DHL data models to generate reporting, analytics, web and other IT solutions based on business need.
• Execute quality control tests to validate deliverables.
• Collaborate with team members to ensure product and process quality.
• Document product content and specs using internal tools.
• Ensure that deliverables meet documented requirements, are high quality, and are completed on schedule or early.
• Manage change and release process to production.
• Interact with the team and management using strong written and verbal communication skills.
• Operate effectively in a high change environment.
• Meet aggressive timelines and provide quick turnaround.

Requirements

• Bachelor’s degree with 2 years of work experience or Master’s degree in Computer Science, Information Systems, or Engineering.
• Knowledge of customer integrations, EDI, and API.
• Preferred knowledge of US Customs Clearance Processes and Logistics and Supply Chain experience.
• Good knowledge of SDLC.
• Strong knowledge of system and software quality assurance best practices and methodologies.
• Strong understanding of end-user needs and requirements.
• Excellent oral and interpersonal communication skills.
• Excellent writing and documentation skills.
• Strong customer facing skills.
• Able to conduct research into application issues and products.
• Highly self-motivated and directed, with keen attention to detail.
• Able to prioritize and execute tasks in a high-pressure environment.
• Able to conduct research into emerging technologies and trends, standards, and products as required.

Skills

• Strong knowledge of system and software quality assurance best practices and methodologies.
• Strong understanding of end-user needs and requirements.
• Excellent oral and interpersonal communication skills.
• Excellent writing and documentation skills.
• Strong customer facing skills.
• Able to communicate ideas in both technical and user-friendly language.

Pay

$93,142.50 - $124,190.00+ (Based on Experience)

Benefits

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.