IT Solutions Delivery Analyst

Essential Duties And Responsibilities

• Assist with the delivery of IT projects by performing business/technical analysis, gathering and documenting requirements and processes, supporting solution design, developing reports, maintaining documentation, and participating in implementation activities.
• Collaborate with cross-functional teams to ensure solutions meet business goals and align with IT standards.
• Create and maintain project documentation such as process diagrams, test scripts, issue logs, training guides, and reports.
• Participate in all aspects of testing, troubleshooting, and validation of new solutions before deployment.
• Help coordinate end-user training, communications, and post-launch support.
• Monitor project progress, risks, and issues, escalating concerns when appropriate.
• Support vendor interactions for product evaluations, execution, troubleshooting, and feedback.
• Prioritize user experience and quality in every phase of solution delivery.

Required Education and/or Experience

• Required: Bachelor’s degree in Information Technology or related field.
• Minimum of 2 years of experience implementing IT solutions in an enterprise setting.
• Hands-on experience in project delivery, systems support, infrastructure and application rollout.
• Familiarity with project management tools and methodologies (e.g., Smartsheet, Asana, Microsoft Project).
• Strong communication and collaboration skills, with an ability to work across technical and non-technical teams.
• Solid problem-solving and analytical thinking abilities.
• Experience in testing and facilitation of testing with end users.
• Experience preparing presentations and project related documentation.

Preferred

• Consulting experience.
• Legal industry experience.
• Professional services experience.
• Experience or exposure to Microsoft 365, unified communications, cloud services, IT security or enterprise infrastructure.
• Background in business analysis or project management.

Other Skills And Abilities

• Strong organizational skills.
• Strong attention to detail.
• Good judgment.
• Strong interpersonal communication skills.
• Strong analytical and problem-solving skills.
• Able to work harmoniously and effectively with others.
• Able to preserve confidentiality and exercise discretion.
• Able to work under pressure.
• Able to manage multiple projects with competing deadlines and priorities.

Target Salary Range

The target salary range for this role is $74,000 - $95,000 if located in Illinois. Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.