Customer Solutions Project Analyst

Job Functions & Responsibilities

• Operate multiple web-based street lighting maintenance databases of all customer LED street lighting systems being maintained.
• Monitor street lighting systems and work management platform to ensure streetlight issues are repaired and logged appropriately.
• Manage contracts and invoices for customers and vendors.
• Generate customer repair estimates, update customer reports on outages, repairs, and emergency response events.
• Identify, develop, and implement process improvements to enhance efficiency, reduce cost, and streamline workflows.
• Support the Business Development and Project Implementation teams by attending board meetings and hosting educational informational workshops/webinars for customers.
• Regularly attend and facilitate project kickoff meetings and project closeout meetings to transition the customer from the implementation phase to the maintenance phase of the project.
• Flag and escalate customer concerns, maintenance delays, or other issues.
• Propose and obtain buy-in on options to resolve issues and communicate options to customers.
• Identify and pursue process improvement opportunities, such as opportunities for automation or streamlining.

Skills

• Strong project management skills.
• Ability to effectively coordinate with customers and vendors to meet contractual obligations.
• Strong customer relationship skills.
• Streetlights are a health and safety issue and the Candidate must be able to handle occasional emergency calls from customers.
• Excellent time management and organizational skills.
• Ability to adapt to shifting priorities, demands and timelines to meet objectives and deadlines.
• Strong written and verbal communication skills, and an ability to learn new systems and technologies.
• Ability to clearly communicate programs, offerings, and processes to internal and external stakeholders.
• Strong data analytic skills and methodologies to extract insights, identify trends, and support data-driven decision making.
• Ability to think strategically, to proactively understand customer needs, and to provide solutions to overcome obstacles.
• Proficiency in Microsoft Office including Word, Excel and PowerPoint.

Education & Certifications

• A 4-year degree is required.
• A bachelor’s degree in engineering, business administration or related discipline or equivalent experience is preferred.

Benefits

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.