Customer Solutions Analyst

At Lactalis in the USA, we’re committed to providing meaningful opportunities for our people to learn, grow, and thrive. As the world leader in dairy, Lactalis is a family-owned company with over 85,000 professionals across the globe. We produce award-winning dairy products under brands including Galbani®, Président®, Kraft®, Breakstone’s®, Cracker Barrel®, Black Diamond®, Parmalat®, siggi’s®, Stonyfield Organic®, Yoplait®, and more.

About the role

The Analyst, Customer Solutions will deliver customer insights and actionable supply chain solutions through strong partnerships with strategic customers, sales teams, and internal supply chain stakeholders. This role leverages analytical tools, data, and cross-functional collaboration to identify operational gaps and design sustainable solutions that improve efficiency, reduce supply chain costs, and support profitable growth.

Responsibilities

• Utilize analytical tools, systems, data, and reports to identify and lead service improvements, supply chain initiatives, and cost-saving opportunities with strategic customers.
• Develop collaborative supply chain partnerships with customers to maximize growth opportunities and create competitive advantage.
• Lead the development of value-added supply chain services that improve order profiles, distribution efficiency, forecast accuracy, and order fill rates.
• Partner with customers and internal teams to align and improve key performance metrics across demand planning, operations, manufacturing, supply chain, and sales.
• Develop and lead analytical reporting initiatives that identify, quantify, and track internal and external improvement opportunities.
• Identify scalable customer solutions and partner with Sales, Distribution, Transportation, Finance, and Supply Chain Planning to implement multi-customer initiatives.

Requirements

• Associate’s Degree or equivalent experience (5 years) required; Bachelor’s degree in business preferred.
• 3+ years of relevant professional experience in analytical, operational, or customer-facing business roles within a manufacturing or supply chain environment, or an equivalent combination of education and experience.

Skills

• Strong computer skills, including proficiency in Microsoft Word, Excel, and Access database systems.
• Strong written and verbal communication skills.
• Demonstrated analytical, problem-solving, and negotiation skills.
• Strong planning, organization, and time-management skills with the ability to meet deadlines.
• Ability to work effectively in a cross-functional team environment.
• Ability to adapt and perform effectively in a fast-paced, changing work environment.

Benefits

We offer a comprehensive Total Rewards Program with affordable benefits and coverage options, including:

• Significant employer support for insurance costs.
• Generous contributions to retirement plans.
• Paid Time Off from day one.
• Professional growth opportunities, including training, development, and Education Reimbursement.