IT Computer Support Specialist

About the role

Provides a wide variety of computer and user support to ensure effective installation, maintenance and troubleshooting of computer hardware and software.

Responsibilities

• Tests and installs specific client applications and/or reports using County software packages.
• Installs, tests, troubleshoots, and maintains hardware and software products.
• Provides training to users on hardware and specific software applications.
• Begins to develop a basic understanding of local- and wide-area networks and assists senior staff in the identification and resolution of network operating problems.
• Provides software and hardware technical support to ensure clients' computers run efficiently.
• Diagnoses and solves problems on workstations and associated devices.

Requirements

• Associate’s degree in Computer Science or closely related field; and one (1) year’s experience with evaluating and resolving computer, system, and user problems including compatibility conflicts, application operations, and hardware malfunctions; installing and maintaining computer hardware and software.
• Any equivalent combination of experience and training totaling three (3) years.
• Experience in providing one-to-one IT training is beneficial.
• Must pass a criminal and driving background check and meet any County-specific employment eligibility standards.