Computer Support Specialist

Job Summary

Galapagos Federal Systems, LLC is seeking a skilled and motivated Computer Support Specialist to provide technical support for mission‑critical operations in a fast‑paced, customer‑focused environment. The role involves diagnosing and resolving hardware and software issues; configuring, imaging, deploying, maintaining, and repairing computer systems and peripherals; and providing end‑user training on operating systems and standard business applications. The ideal candidate will have strong technical troubleshooting and customer service skills, with experience responding to support requests through phone, email, remote support tools, and ticketing systems. This role also supports on‑site troubleshooting and user account management in accordance with organizational policies.

Key Responsibilities

• Provide advanced technical support by diagnosing and resolving complex hardware, software, and end‑user issues.
• Configure, image, deploy, maintain, troubleshoot, and repair desktop and laptop computers and peripheral devices.
• Respond to service requests through phone, email, web portals, remote support tools, and automated ticketing systems.
• Perform on‑site troubleshooting and hands‑on technical support as required.
• Provide end‑user training and guidance on hardware, operating systems, and standard business applications, including email, word processing, and printing.
• Manage user accounts and system access in accordance with organizational policies and security requirements.
• Accurately document incidents, troubleshooting activities, resolutions, and system changes within the ticketing system.

Skills and Experience

• Active Secret security clearance.
• 4+ years of experience performing PC maintenance, desktop support, or related IT support functions.
• Advanced knowledge of desktop and laptop hardware, operating systems, peripheral devices, and enterprise software applications.
• Experience providing Tier II/III or senior‑level technical support within an enterprise environment.
• Proficiency with remote support tools and IT Service Management (ITSM) or automated ticketing systems.
• Demonstrated ability to diagnose, troubleshoot, and resolve complex hardware and software issues.

Education and Certifications

• High school diploma or GED.
• DoD 8570.01‑M‑compliant IAT II certification, as specified in BBP 05‑PR‑M‑0002.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Flexible Spending Accounts.
• 401(k) PTO.
• Paid Parental Leave.
• Tuition reimbursement.
• Paid federal holidays.

Security Clearance

Must be a U.S. citizen. A high‑level Department of Defense active security clearance is or may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Physical Requirements

The work may involve sitting or standing for extended periods, typing, and reading from a computer screen. The candidate must have sufficient mobility—including bending, reaching, and kneeling—to complete daily duties efficiently, and may need to lift up to thirty pounds as necessary.

Company Summary

Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA‑Certified NHO‑owned 8(a) Small Business specializing in global information technology solutions. The company delivers professional services in IT design & installation, cybersecurity engineering & support, application integration & development, software & hardware engineering, network & systems management, information systems security, and business management services. With over 30 years of experience serving federal and commercial markets worldwide, the team offers innovative expertise across a wide range of technological solutions.

Pay

USD $85,000.00 – USD $90,000.00 per year.