Computer Support Specialist

For more than 50 years, ENSCO has been providing leading-edge engineering, science and advanced technology solutions to governments and private industries worldwide. ENSCO prides itself in creating and applying advanced technologies for mission success, transforming the future safety, security, and resiliency of critical missions on the ground, in the air, in space, and in information systems.

About the Role

The Mission Systems Group (MSG) is currently providing cybersecurity, engineering, and support staff for the Mission Delta 6 and Defensive Cyber Operations for Space (DCO-S) program office. ENSCO, Inc. is seeking a Computer Support Specialist to support our Space Force customer and existing workforce. This position is local to Colorado Springs, CO and requires full-time in-office work.

Responsibilities

• Enterprise Technical Support
  • Provide Tier I/II technical support for enterprise users across multiple networks.
  • Troubleshoot hardware, software, operating system, and application issues.
  • Support desktops, laptops, peripherals, and enterprise collaboration tools.
  • Diagnose and resolve issues involving enterprise applications, authentication services, and network connectivity.
• Systems and Infrastructure Support
  • Support enterprise-wide IT systems including directory services, file services, and enterprise management platforms.
  • Assist with deployment, configuration, and maintenance of enterprise workstations and devices.
  • Support enterprise operating environments such as Windows and virtualization platforms.
  • Monitor system performance and assist in identifying infrastructure improvements.
• Enterprise Deployment and Lifecycle Management
  • Install, configure, and upgrade enterprise hardware and software.
  • Support system imaging, patch management, and configuration management processes.
  • Assist in the lifecycle management of IT assets, including procurement, deployment, maintenance, and retirement.
• Cybersecurity and Compliance
  • Ensure enterprise systems comply with organizational cybersecurity policies and frameworks (e.g., RMF, NIST, DoD STIGs).
  • Support vulnerability remediation and patch compliance activities.
  • Assist with incident response and troubleshooting security-related issues.
• Enterprise Service Operations
  • Manage and resolve service tickets through enterprise IT service management systems.
  • Escalate critical issues and coordinate with network, cybersecurity, and systems teams.
  • Participate in change management and configuration management processes.
  • Support enterprise service continuity during outages or operational incidents.
• User Support and Training
  • Provide guidance and technical assistance to end users on enterprise systems and applications.
  • Develop technical documentation and knowledge base articles.
  • Train users and junior technicians on enterprise systems and troubleshooting procedures.
• Collaboration and Leadership
  • Serve as a senior technical advisor to IT leadership on local operational issues.
  • Mentor junior technicians and support personnel.
  • Coordinate with system administrators, network engineers, cybersecurity teams, and vendors to resolve enterprise-wide issues.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 5 years of IT support experience in an enterprise environment.
• Experience supporting enterprise operating systems and applications.
• Experience with enterprise help desk or IT service management systems (e.g., ServiceNow, Jira, Remedy).
• Strong troubleshooting skills across hardware, software, and network environments.
• Excellent communication and customer service skills.
• Current 8140 IAM II/IAT Level II or higher certification, and CompTIA A+ or equivalent.
• Current U.S. DoD Top Secret security clearance (U.S. citizenship required).

Preferred Qualifications

• MA/MS in IT, Cybersecurity, or Engineering disciplines.
• Space Force/Air Force system sustainment experience.
• Classified System Administration experience.
• Experience in government or regulated environments (DoD, federal agencies, etc.).
• Familiarity with enterprise device management tools.
• Knowledge of virtualization platforms, cloud environments, and endpoint security tools.

Pay

Salary Range: $100,000 - $130,000 USD

Benefits

ENSCO offers a comprehensive benefits package that includes a competitive salary, health and wellness programs, retirement plans, and professional development opportunities. Visit ensco.com/careers/benefits to learn more.

This position may require access to U.S. federal facilities. In accordance with the REAL ID Act, individuals must present a REAL ID-compliant form of identification or an acceptable alternative for entry starting May 7, 2025.