IT Clinical Applications Specialist

Under the supervision of the Clinical Applications Manager, the Clinical Applications Specialist will help optimize the Athenahealth PM/EMR and support day-to-day operations including new implementations, training, content management, and quality assurance.

Responsibilities

• Assist the Clinical Applications Manager to train new hires, Front Desk staff, Medical Assistants, Fellows, Nurse Practitioners, Physician Assistants, Physicians, and Admin staff.
• Assess clinical, administrative, and financial roles to help optimize training.
• Create and maintain documentation of manuals for new trainees for each job description and workflows.
• Participate in resolution of Athena Help Desk tickets and identifying Athena issues.
• Join in workflow analysis, technical assessment, and development of training schedule.
• Provide training of providers and staff, meeting with staff at the sites, Soft Go Live and Go Live support, and post-implementation support.
• Maintain continuing education activities to ensure knowledge related to system enhancements and changes of processes are communicated to end users.
• Assist Clinical Applications Manager on projects for optimization.
• Assist Clinical Applications Manager with different electronic applications including M*Modal, Epic, Radix, etc.
• Perform additional duties as assigned by the Manager to meet department needs.

Requirements

• Excellent communication and interpersonal skills; well organized and detail-oriented.
• Ability to work independently, demonstrate exceptional communication and listening skills, and understand the needs of all to develop workflows as needed.
• Ability to effectively communicate with multiple levels of staff and Physicians.
• EHR experience preferred.
• Prior orthopedic clinical experience preferred.
• Working knowledge of Microsoft Office (Excel, PowerPoint, Word).
• Ability to work occasional varying shifts based on business needs.
• Ability to maintain confidentiality of patient records.
• Bachelor’s Degree preferred; Associate’s or relevant experience accepted.
• Must be able to travel to all sites if/when necessary.