Clinical Applications Specialist

About the role

As a Clinical Applications Specialist supporting Alcon’s Sales & Sales Support function you will be primarily responsible for training customers on the safe and effective use of Alcon products to ensure optimal patient outcomes. You will drive operational excellence through process improvement and knowledge sharing, ensuring all trial deliverables meet timelines, budgets, and quality standards in the San Diego, CA area.

Responsibilities

• Provides technical and clinical training, both in-person and virtually, to maximize product utilization, upgrade opportunities, growth, and adoption of approved Alcon products
• Proactively and strategically align assigned territory's clinical training needs with commercial business goals through collaborative Strategic Account Management principles
• Interact closely with physicians, nurses, Operating Room and clinical staff to increase product and procedural knowledge and satisfaction with the application and approved use of Alcon’s Cataract and/or Refractive Surgical products
• Ensure successful installation and adoption of all equipment and software upgrades at clinical sites for all relevant devices
• Work in partnership with the Field Service team and Sales Reps to ensure clinical training is scheduled for new installations and to meet customers’ needs for ongoing surgical support
• Provide clear and accurate documentation of each site visit via a standardized reporting mechanism (CRM Tool) within 48 hours of completion of the visit
• Address reports of product problems and adverse events with Medical Safety; these reports may require root cause analysis and requests for feedback/input from physicians
• Collaborate as One-Team with cross-functional associates including FSEs, Commercial Team, Service Ops and Clinical Team to support customers on new installations, site support and troubleshooting pre and post install with Calibration Calls
• Deliver post-sales installation training and customer retention/adoption activities
• Attend and assist/support with convention demonstrations, Medical Congresses, fellowships, conferences, exhibits, seminars, and wet-labs as requested and deemed appropriate by management per SOPs
• Respond to unsolicited requests for information related to Alcon medical devices, per SOPs and Ethics and Compliance Guidelines
• Provide constant feedback to R&D via approved communication plan on clinical performance of products
• Achieve clinical certifications to meet requirements and scope of responsibilities
• Refer inquiries related to unapproved uses of technologies to appropriate individuals
• Cross-train on Alcon products to support evolving business needs
• Complete various administrative duties timely, such as expense reporting, Veeva assignments, CAS Dashboard review and data integrity compliance
• 80% travel required

Qualifications

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs)
• Ability to fluently read, write, understand and communicate in English
• 2 Years of Relevant Experience

Benefits

• Robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more
• Focused growth and development opportunities
• Mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career

Pay

Pay Range: $98,600.00 - $127,600.00 per year