IT Capacity Manager

About the role

We are seeking a highly skilled Performance Tuning and Capacity Monitoring Engineer with strong expertise in IT Capacity Management, Performance Engineering, Capacity Planning, Risk & Regulatory Compliance, Information Security Management, and ITIL-based Operations Support.

Responsibilities

• Perform capacity planning, forecasting, and trend analysis for applications, servers, databases, cloud infrastructure, and network environments.
• Monitor system performance and utilization metrics to identify potential capacity risks and performance degradation.
• Analyze application, infrastructure, and database performance bottlenecks and recommend optimization strategies.
• Develop and maintain capacity models and forecasting reports to support infrastructure investment and business growth.
• Partner with Engineering, Operations, Security, and Architecture teams to improve system scalability and reliability.
• Implement performance tuning recommendations across application, middleware, database, and infrastructure layers.
• Ensure adherence to ITIL Capacity Management processes and industry best practices.
• Support risk management, regulatory compliance, governance, and audit activities related to technology capacity and resilience.
• Leverage statistical and quantitative analytics to predict future demand and infrastructure requirements.
• Define performance baselines, thresholds, KPIs, and service level targets.
• Conduct root cause analysis for performance incidents and provide preventive recommendations.
• Collaborate with Information Security teams to ensure capacity solutions align with security standards and compliance requirements.
• Create dashboards, reports, and executive summaries for technology leadership and stakeholders.
• Drive knowledge management initiatives and share operational insights across support and engineering teams.

Benefits

• Comprehensive medical plan covering medical, dental, and vision.
• Short-term and long-term disability coverage.
• 401(k) plan with company match.
• Life insurance.
• Vacation time, sick leave, and paid holidays.
• Paid paternity and maternity leave.

Pay

The range displayed reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location, job level, and additional factors including job-related skills, experience, and relevant education or training. Other forms of compensation may include an annual performance-based bonus, sales incentive pay, and other forms of bonus or variable compensation.