Capacity Manager

Key Responsibilities

• Lead capacity planning and performance engineering across:
  • Distributed compute platforms (Linux/Windows, clustered systems, high-throughput workloads)
  • VMware ESX infrastructure (clusters, hosts, vSAN, HA/DRS, resource pools)
  • Internal cloud/container platforms (Kubernetes, OpenShift, microservices)
  • External cloud environments (AWS, Azure, Google Cloud Platform, PaaS/SaaS)
• Ensure capacity sufficiency for client resiliency strategies, including:
  • Active/active and active/passive architectures
  • Multidatacenter failover and cross-site workload mobility
  • RTO/RPO alignment and regulatory resiliency requirements
  • Storage replication, cross-site network capacity, and fail-over readiness
• Apply strong system design and infrastructure architecture expertise to guide:
  • Platform scalability and performance engineering
  • High availability and resiliency patterns
  • Cloud modernization and hybrid architecture decisions
  • Infrastructure lifecycle and capacity investment planning
  • Business volume collection and workload characterization
• Build multiyear capacity forecasts aligned to business growth, regulatory drivers, and technology modernization initiatives.
• Develop predictive models for compute, storage, network, and container resource consumption.
• Translate business demand into infrastructure requirements and capital planning recommendations.
• Lead capacity planning for hardware reclamation, including:
• Identifying underutilized, end-of-life, or decommission-eligible assets
• Partnering with data center operations to reclaim, repurpose, or retire hardware
• Ensuring reclaimed capacity is reintegrated into planning models
• Supporting lifecycle optimization, cost reduction, and sustainability initiatives
• Identify capacity risks, systemic constraints, and performance degradation patterns across hybrid environments.
• Drive remediation plans with engineering, operations, and platform teams to maintain service stability and meet client resiliency standards.
• Support incident and problem management with deep technical analysis of capacity-related events.
• Own the ITIL-aligned Capacity & Performance Management process for the assigned LOB.
• Produce executive-ready dashboards, risk summaries, and capacity health reports for senior technology leadership.
• Ensure compliance with regulatory, audit, and operational risk requirements.
• Serve as the capacity authority for the LOB, influencing engineering, architecture, resiliency, and cloud strategy decisions.
• Partner with Finance, Enterprise Architecture, and Technology Operations on cost optimization, rightsizing, reclamation planning, and lifecycle management.
• Provide technical mentorship to analysts and engineers through expertise, not administrative oversight.
• Agile experience and lead a mature agile team

Required Qualifications

• 15+ years in capacity management, performance engineering, infrastructure engineering, or related technical fields.
• Deep expertise with VMware ESX, distributed compute platforms, and container orchestration (Kubernetes/OpenShift).
• Strong background in system design, infrastructure architecture, and high availability engineering.
• Proven experience with Resiliency/Disaster Recovery capacity planning across multidatacenter environments.
• Demonstrated experience in hardware reclamation, asset lifecycle planning, and capacity optimization.
• Strong understanding of cloud capacity models (AWS, Azure, Google Cloud Platform) and hybrid cloud architectures.
• Hands-on experience with performance telemetry, observability platforms, and capacity modeling tools.
• Strong knowledge of ITIL Capacity & Performance Management and enterprise governance frameworks.
• Ability to communicate complex technical findings to senior leadership.