IT Business Systems Analyst

Responsibilities

• Collaborate with stakeholders to identify business challenges and solution opportunities.
• Conduct requirements gathering sessions, workshops, and process discovery meetings.
• Create and maintain business requirements, functional specifications, user stories, process maps, and acceptance criteria.
• Analyze existing processes and recommend improvements that enhance efficiency and automation.
• Evaluate system capabilities and identify gaps between business needs and technology solutions.
• Support enterprise applications, including Dynamics 365 Finance & Operations and related systems.
• Participate in application enhancements, testing, deployments, and optimization efforts.
• Troubleshoot system-related issues and coordinate resolution with technical teams and vendors.
• Support reporting, analytics, and business intelligence initiatives.
• Aid in Power BI reporting requirements, KPI development, and dashboard enhancements.
• Contribute to data quality and governance initiatives.
• Create test plans, test scripts, and support User Acceptance Testing (UAT).
• Create user documentation, training materials, and facilitate knowledge transfer sessions.

Qualifications

• Bachelor's degree in Information Systems, Information Technology, Computer Science, Business Administration, or a related field.
• 5+ years of Business Analyst or Business Systems Analyst experience.
• 3+ years supporting enterprise business applications.
• Proven experience gathering, documenting, and managing business requirements.
• Experience supporting ERP implementations, upgrades, or optimization initiatives.
• Strong business process analysis and process improvement skills.
• Experience facilitating stakeholder workshops and requirements sessions.
• Experience supporting software testing, deployments, and user adoption efforts.
• Excellent communication and collaboration skills across technical and non-technical teams.

Skills

• Microsoft Dynamics 365 Finance & Operations (D365 F&O)
• Power BI and enterprise reporting solutions
• Enterprise integrations and data management
• Agile and/or Waterfall project methodologies
• Experience working within Manufacturing, Distribution, Construction Services, Asset Management, or Industrial Services environments

Preferred Qualifications

• CBAP, CCBA, PMI-PBP certifications
• Agile or Scrum certifications
• Microsoft certifications related to Dynamics 365, Power Platform, or Business Applications