IT Business System Analyst I

Responsibilities

• Analyze business needs and validate proposed solutions with business users and IT teams.
• Collaborate with business users, IT colleagues, and stakeholders to support existing processes and technologies in the R&D business area.
• Identify business requirements, review business processes, and assess the impact on application delivery.
• Develop, coordinate, and support test plans for business and functional processes during SDLC testing.
• Cook up with business units to support project planning and timelines.
• Work with internal and cross-functional IT teams to support system configuration, integrations, and interfaces with instruments or other systems.
• Prepare technical and validation documentation to support system compliance.
• Document user and business needs and translate them into clear system requirements and specifications.
• Provide ongoing end-user support, troubleshoot issues, and respond to system-related questions.
• Serve as a liaison with internal technical teams and external vendors to manage and resolve technical issues.
• Provide routine status updates and prepare clear reports for business and IT stakeholders.

Qualifications

• Bachelor’s degree in computer science, engineering, information technology, or a related field.
• Minimum of 3 years of experience in IT application support and business analysis, preferably in clinical research or the pharmaceutical industry.
• Strong understanding of the software development life cycle, validation methodologies, and business analysis practices.
• Experience with IT business analysis and support tools such as HP ALM, ServiceNow, Microsoft Project, and Microsoft 365.
• Knowledge of 21 CFR Part 11 and GxP guidelines.
• Experience working in a global environment, with fluency in English.
• Bilingual ability, preferably English and Spanish, is a plus.