IT Business Partner - DPI

Local applicants only – not for global assignments or employees working outside of Cipla's U.S. subsidiaries or affiliates.

About the role

This role partners with business functions to deliver IT solutions following Global, Regional, and Country-level processes from IT solutioning through Go Live and support. The position interacts with Cipla support functions, vendors, and partners, performing IT systems support including implementation, validation, and administration for Manufacturing, Packaging, Warehouse, Quality, and related areas. It also involves IT project coordination and stakeholder management for systems implementation.

Responsibilities

• Build technical understanding of MES applications, Serialization Software, Quality Systems QC applications, and end-to-end business processes to propose system changes and process transformations aligned with evolving business requirements.
• Provide SAP support for Production, Warehouse, and Quality modules.
• Handle Audit Trails, CSV activities, Network Administration, Software application management, Vendor management, and User management with roles and profiles.
• Define architecture of enterprise applications to ensure best-in-class engagement with internal employees, vendors, partners, and customers.
• Evaluate new technologies and develop innovative solutions to meet business objectives.
• Engage with multi-functional teams across regions (e.g., Manufacturing, Packaging, Warehouse, QC, QA, Engineering, Finance, HR) and IT Business Partners.
• Identify opportunities to implement or scale applications across regions with similar business processes.
• Build business cases for tactical solutions while considering future roadmaps.
• Track project timelines, milestones, budgets, scope, deliverables, and business outcomes.
• Ensure key performance indicators and success criteria align with desired outcomes.
• Propose, design, and manage support models, ensuring delivery of aligned SLAs for Incident, Change, and Request Management.
• Drive data standards and implement IT solutions as per business needs while ensuring compliance with up-to-date regulatory standards.

Key Interactions

• Internal: Business stakeholders (Manufacturing, Packaging, Quality Control, Quality Assurance, R&D, Engineering, Finance, HR), IT business partners, Corporate IT Infrastructure, and security teams.
• External: Master Control (MES partner), SCADA implementation partner, PLC vendors for validation, Manufacturing and Packaging Machine Vendors, QC Instruments vendors (Labware, Empower), QA/R&D/RA Application Vendors, LIMS Vendor.

Key Decisions

• Recommendations on customizing solutions vs. standardizing/transforming business processes.
• Scaling global solutions to other regions vs. implementing local solutions based on business needs.
• SLAs and commercial negotiations with partners, adhering to agreed timelines with business functions.

Requirements

• A minimum of a bachelor’s degree in Engineering, Information Technology, or a related field.
• 5-8 years of work experience across various technology platforms.
• Experience with MES systems, Manufacturing, Packaging, and Warehouse machines.
• Experience with Manufacturing, Packaging, and Warehouse IT solutions (MES/SCADA/LIMS), CSV activities, preferably in the pharmaceutical industry.
• Knowledge of QC systems, LIMS, QA/R&D/RA applications, and CSV activities, preferably in the pharmaceutical industry.

Skills

• Strong skills in IT Manufacturing and Packaging Systems Administration, CSV activities, PLC, and QC Systems validation and qualification.
• Strong skills in IT Quality Systems Administration, CSV activities, and QC Systems validation and qualification.
• SAP skills in Production, Warehouse, Packaging, and Quality modules.
• Demonstrated analytical skills.
• Understanding of MES solutions, Manufacturing software, SQL databases, and application administration.
• Understanding of Quality Systems solutions, Quality software, SQL/Oracle databases, and application administration.
• Advanced Microsoft Suite skills, with a strong emphasis on Excel (e.g., Macros).
• Experience supporting Manufacturing, Packaging, Serialization, and Warehouse solutions, including IT infrastructure.
• Experience supporting Quality (QC/QA), R&D, and RA software solutions, including IT infrastructure.

Pay

$92,000 - $135,000

About the Company

Cipla is a leading global pharmaceutical company dedicated to high-quality, branded, and generic medicines. With a presence in key markets such as India, South Africa, the U.S., and other emerging economies, Cipla employs professionals driven by a vision to make healthcare accessible. The company focuses on delivering affordable, world-class medicines with uncompromising quality standards.

InvaGen Pharmaceuticals, Inc., a Cipla subsidiary, is engaged in the development, manufacture, marketing, and distribution of generic prescription medicines across therapeutic areas such as cardiovascular, anti-infective, CNS, anti-inflammatory, anti-diabetic, and anti-depressants. Based in Central Islip and Hauppauge, New York, InvaGen operates as part of Cipla’s global network.