IT Business Operations Analyst

About the role

The IT Business Operations Analyst provides varied, higher-level support and operations management to the Chief Information Officer & Information Technology Leadership Team to ensure smooth day-to-day function of the department. This is a critical contributor to the team serving as the primary business operations analyst for the IT Division, responsible for operational planning, budget oversight, strategic reporting, process improvement initiatives, and administrative management of key departmental programs. This individual must be capable of working independently with limited guidance, demonstrate a great deal of common sense, critical thinking, and be able to handle sensitive matters with the utmost discretion and confidentiality. Flexibility, proactively identifying needs/actions, and a willingness to assist others with overflow workload are key elements for the successful performance of this job.

Responsibilities

• Communication: Serve as a point of contact for the IT department or office, which may include answering phone calls, taking messages, responding to emails, and greeting visitors. Maintaining IT SharePoint site to ensure accuracy, expand content, and bolster customer centricity.
• Documentation/Document Management: Prepare documents such as memos, reports, and other correspondence (involves typing, formatting, proofreading, and writing content). Ensure storage/organization/version control of critical documentation (such as contracts, presentations, inventories, etc.)
• Data Management and Analysis: Enter, update, and retrieve information from databases or filing systems. May also compile data, prepare reports, and perform analysis to derive insights or corrective actions.
• Financial Management: Assist with budget preparation, develop budget forecasting models, and present recommendations for management review. Prepare budget reporting, analyze variances, identify operational trends, and recommend corrective actions to senior leadership. Create accounting documents, perform expense tracking, invoice coding/processing, and variance analysis.
• Support for Special Projects: Support departmental projects by providing project coordination, cost/resource forecasting, or analysis support. Manage IT department intake and prioritization for enhancements.
• Scheduling and Coordination: Manage calendars, organize meetings, schedule appointments, and arrange travel itineraries/reservations for office staff.

Qualifications

• 5+ years administrative experience supporting multiple leaders or a team including the handling confidential data (required).
• Banking or technology experience (preferred).
• High school diploma/GED required.
• College degree preferred.

Skills

• The ability to collaborate well with people using tact and diplomacy.
• Proficiency with the Microsoft Office Suite, including Word, PowerPoint, Excel, and Copilot.
• Experience using analytic software such as Power BI or Tableau (preferred).
• Comfort multitasking or prioritizing multiple requests from different stakeholders.
• A demonstrated ability to analyze problems, propose solutions, and maintain accuracy.
• Ability to work effectively under pressure in a fast-paced environment with adherence to deadlines.
• Excellent written and oral communications skills.
• Self-motivation when managing work and communication channels.
• Highly organized and capable of creating processes/procedures and educating others in the department to drive efficiency/improvement.
• Confidentiality, ability to manage sensitive information in a prudent manner.

Schedule

This is a hybrid position requiring in-office hours.