IT Business Analyst - Quality Assurance - NDS

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual.

About the role

Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Develops or modifies moderately complex information systems. Acts as a bridge between client’s business needs and the technical capabilities of our team.

U.S. Citizenship AND the ability to obtain a U.S. Federal Security Clearance are REQUIRED for this role. Nelnet believes in a hybrid work environment that accommodates both in-office and remote work. This model promotes a positive work-life balance and culture, enabling in-person collaboration when possible while also providing benefits associated with remote work. The standard hybrid work schedule includes a 24/16 hour (in-office/work-from-home) split for associates that reside within 30 miles of an office. This is subject to change, based on manager discretion. Current Nelnet office locations include: Lincoln, NE; Centennial, CO; Madison, WI; Brownsville, TX; Boise, ID.

Responsibilities

• Reviews, analyzes, and evaluates business systems and user needs.
• Performs requirements analysis to ensure solutions meet business needs and requirements.
• Evaluates business processes, anticipates requirements, uncovers areas for improvement, and develops and implements solutions.
• Documents requirements, evaluates scenarios, and executes changes needed to respond to requirements.
• Conducts meetings and presentations to share and review ideas and findings.
• Creates and updates system documentation.
• Drives testing and is responsible for performing any aspect of Quality Assurance including Software Quality Assurance, QA program Implementation, Testing, Verification, and Validation.
• Identifies test scenarios, test scripts, and defines Acceptance Criteria for use in test cycles.
• Writes appropriate test scenarios, test scripts, and analyzes test results.
• Summarizes and communicates testing outcomes in meaningful ways.
• Accurately reports defects found during testing and reports, tracks, and determines priority of reported bugs.
• Acts as liaison among clients, operations, and technical staff.
• Communicates and collaborates with other testers, team members, and other technical teams.
• Develops and maintains test plans, manual and automated test scripts (as required) for functional, interface, and user acceptance testing.
• Executes regression tests, functional tests, and data tests.
• Facilitates and leads User Acceptance Testing (UAT).
• Performs various types of testing including functional, system integration, regression, and User Acceptance.
• Assists with testing and support activities related to the implementation.
• Provides feedback on usability.

Requirements

• Bachelor’s Degree and/or commensurate experience.
• 3 to 5 years of experience as a Business Analyst or Systems Analyst or detailed working knowledge of several system functions.
• Good working knowledge of word processing and spreadsheet tools, SQL, HTML, Adobe Acrobat, and the internet.
• U.S. Citizenship and ability to obtain a U.S. Federal Security Clearance.

Skills

• Strong verbal and written communication skills with the ability to communicate at all levels of the organization.
• Strong consensus building, multi-tasking, interpersonal, and analytical skills.
• Ability to work with both technical staff and clients.
• Self-directed and highly motivated.
• Knowledge in the area of NIST compliance strongly desired.
• Ability to quickly learn new technologies and business functions.
• Ability to perform effectively in a team-oriented environment.
• Experience with Agile strongly desired.

Pay

Starting Annual Salary Range for this position: $60,000 - $90,000

Benefits

• Medical, dental, and vision insurance
• HSA and FSA options
• Generous earned time off
• 401K/student loan repayment
• Life insurance & AD&D insurance
• Employee assistance program
• Employee stock purchase program
• Tuition reimbursement
• Performance-based incentive pay
• Short- and long-term disability
• Robust wellness program