IT Business Analyst - Quality Assurance - NDS

JOB RESPONSIBILITIES

• Curious and self-motivated to dig in and fully understand system functionality and business processes.
• Perform gap and current state analysis, develop system requirements, design, prototype, test, train, and define support procedures and implementations.
• Possesses and continually builds business acumen including student lending industry knowledge and the operational areas and systems Nelnet currently uses to successfully service student loans.
• Provides clear and concise verbal and written communication tailored to the appropriate audience (technical and non-technical).
• Works with stakeholders and Product Owner to evolve the backlog around the goals and objectives of the product.
• Fosters open communication and teamwork.
• Stimulates collaboration among clients, operations, and technical staff.
• Identifies and assists with required system documentation and user guide updates and creation.
• Listens to and understands audience.
• Develop and maintain test plans, manual and automated test scripts (as required) for functional, interface and user acceptance testing.
• Identifies test scenarios, develops test scripts, and creates expected results for use in test cycles.
• Able to develop appropriate acceptance testing criteria and performs post implementation validation to confirm system changes are implemented and functioning as expected.

EDUCATION

• Bachelor’s Degree and/or commensurate experience.

EXPERIENCE

• Experience in working in a collaborative, team-based development environment.
• 3 to 5 years of experience as a Business Analyst, Systems Analyst, Quality Analyst or detailed working knowledge of several system functions.
• Good working knowledge of word processing and spreadsheet tools, STAR, Velocity, SQL, Crystal Reports, Snowflake, SAP Central Management Console (CMC), Inspire Interactive CCM, and the internet.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES

• Strong verbal and written communication skills with the ability to communicate at all levels of the organization.
• Strong consensus building, multi-tasking, interpersonal, and analytical skills.
• Ability to work with both technical staff and clients.
• Self-directed and highly motivated.
• Ability to obtain a security clearance.
• Knowledge in the area of NIST compliance strongly desired.
• Ability to quickly learn new technologies and business functions.
• Ability to perform effectively in a team-oriented environment.
• Experience with Agile strongly desired.

STARTING ANNUAL SALARY FOR THIS ROLE

$55k - 80k

BENEFITS

• Medical, dental, vision, HSA and FSA
• Generous earned time off
• 401K/student loan repayment
• Life insurance & AD&D insurance
• Employee assistance program
• Employee stock purchase program
• Tuition reimbursement
• Performance-based incentive pay
• Short- and long-term disability
• A robust wellness program

NELNET IS A DRUG FREE AND TOBACCO FREE WORKPLACE

USE OF ARTIFICIAL INTELLIGENCE IN HIRING

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process.