Business Analyst - IT

About the role

CoreSite empowers a more connected future through high-performance data centers and interconnection solutions. We are recognized as a trusted partner in digital transformation, offering strategically located facilities and innovative services to enable businesses to connect, collaborate, and grow.

Responsibilities

• Provide thorough assessments of current-state and future-state business processes to establish technical solutions, cost-benefit analyses, and scope estimations.
• Gather requirements by conducting process workshops, discovery sessions, and backlog refinement to translate into accurate and meaningful epics, user stories and acceptance criteria.
• Advise business stakeholders on platform best practices and standard feature adoption by working with technical leads and the Enterprise Solution Architect.
• Perform role of Scrum Master and/or Project Manager as needed, undertake duties such as leading agile ceremonies, creating project plans, reporting project status across the organization, planning and facilitating end-to-end UAT activities, and creating deployment and cutover plans.
• Prioritize and track all issues, risks, action items and decisions to resolution, escalating as needed to ensure project success.
• Builds and maintains process and project documentation in Confluence/Box and other tools as adopted by the organization.
• Facilitate change management in areas affected by development activities.
• Evaluate system changes for downstream system and/or organizational impact.
• Develop and maintain productive working relationships with key internal clients and other team members.
• Maintain state-of-the-art knowledge of related systems and techniques, including evaluation of computer hardware and software.
• Initiate or assist in the research, evaluation, and selection of new system software, as directed.
• Adhere to Software Development Lifecycle (SDLC) methodology and compliance obligations.
• Promote and demonstrate the behaviors consistent with CoreSite’s culture and Guiding Principles.
• Train on, and support the use of, assigned applications/software, and various reporting systems.
• Participate in Quality Assurance and Quality Control practices, standards, methodologies and metrics associated with assignments.
• Complete system and process effectiveness audits.

Requirements

• Experience with Salesforce, Data Warehousing, or Data Analytics is highly desired.
• Strong communication skills, including the ability to communicate at both technical and business levels.
• Strong documentation skills.
• Ability to collect and analyze data to assist in decision-making.
• Experience working within various project delivery methodologies and applying necessary processes to ensure project success.
• Strong problem-solving skills, including error detection, root cause analysis, and error correction.
• Conceptual, analytical, and decision-making skills.
• Skilled in managing or driving small to medium-sized projects.
• Product Ownership or Project Management background is desired.
• Demonstrated aptitude for quickly learning new applications and operating systems.
• Demonstrated knowledge of information and systems technology, systems and techniques, computer network systems, and various telecommunication systems.
• Bachelor’s degree in computer science, information technology or related studies preferred.
• Three (3) or more years of related experience, which includes at least two (2) or more years of related experience supporting a variety of business software, and two (2) or more years of experience supporting IT with systems implementations as a Business SME or Product Owner.
• Knowledge of MuleSoft or Enterprise Integration Strategies is a plus.
• Demonstrated experience using and supporting developed and purchased business applications.
• Demonstrated experience discussing issues at a technical or non-technical level, depending on the audience.
• Demonstrated experience maintaining a persistent focus to perform troubleshooting and problem resolution.
• Demonstrated experience planning and organizing work activities to meet deadlines for yourself and teams.

Benefits

CoreSite offers a comprehensive benefits package including:

• First-day medical insurance through Cigna with generous premium cost coverage
• Dental insurance through Delta Dental
• Vision insurance through VSPTelemedicine through MDLive for Cigna
• Healthcare Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
• Discretionary annual bonus and equity incentive plan
• Employee stock purchase plan (ESPP) with a 15% discount
• 16 days of paid time off (PTO)
• 11 paid company holidays and additional floating holidays
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave
• Free parking or a company contribution toward a public transit pass
• Additional benefits include wellness reimbursement program, educational reimbursement program, charitable donation matches, and discounts on thousands of brands.