Business Analyst - IT

Opening: Sep 28 2026 | Department: IT Strategic Initiatives (100786) | Position: Full-time Staff (Classified)

About the role

The IT department at James Madison University (JMU) is seeking applicants for a Business Analyst. This position provides quality functional and technical support to assist end users with their use of software applications and business systems. JMU is a vibrant, welcoming community focused on innovation, collaboration, and personal growth, preparing students for a bright future while supporting employees.

Responsibilities

• Partner with the user community to analyze existing business processes and identify areas for process improvement.
• Partner with the user community to identify, analyze and communicate new business requirements.
• Develop, document and perform system, integration, and user acceptance tests.
• Provide support to customers.

Requirements

• Knowledge of business analysis techniques and practices
• Knowledge of software development lifecycle
• Knowledge of information systems/information technology trends
• Knowledge of customer service best practices
• Excellent organizational and planning skills
• Ability to apply and interpret user requirements, apply logical sequencing to improve or change business processes and rapidly learn computer software
• Demonstrated troubleshooting skills
• Ability to work independently
• Basic Windows/desktop application experience
• Interpersonal skills, including excellent oral and written communication skills, to include ability to communicate with both technical and non-technical individuals
• Ability to manage multiple priorities

Skills

• Knowledge of software applications / ERP systems
• Demonstrated experience as a business analyst
• Basic knowledge of project management

Benefits

• Generous Leave: paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually
• Comprehensive Health Coverage: high-quality health insurance options
• Retirement Options: retirement benefits through the Virginia Retirement System
• Employee Well‑Being: Balanced Dukes program promotes wellness and work‑life integration
• Tuition Waiver Program: for undergraduate and graduate courses taken at JMU

Pay

Pay Band: 5; Pay Range: $68,000 – $72,000

Schedule

Full‑time Staff (Classified); Position Status: Full‑Time; FLSA Status: Exempt (Not Eligible for Overtime)