Quality Assurance Business Systems Analyst

Quality Assurance Business Systems Analyst

The Quality Assurance Business Systems Analyst provides both technical and administrative support to the Quality Assurance Department by developing and maintaining Microsoft Power Platform solutions while supporting the planning, coordination, administration, and continuous improvement of workforce training programs.

• Develop, maintain, and enhance Microsoft Power Platform solutions, including Power Apps, Power Automate, and Power BI.
• Create, modify, and troubleshoot Power Automate workflows utilizing JSON, OData queries, and system integrations.
• Design and develop Power BI reports, dashboards, and data models using Power Query (M) and DAX.
• Analyze existing applications, reports, and workflows to identify opportunities for improvements, automation, bug fixes, and feature enhancements.
• Support production applications with minimal disruption to operations and limited supervision.
• Maintain technical documentation, user guides, and system architecture documentation.
• Track, prioritize, and self-manage development tasks from project backlogs while communicating progress and changes to stakeholders.
• Collaborate with business users to gather requirements and translate operational needs into technical solutions.

Perks Of Working At Ignite Digital

• Competitive pay and benefits, including PTO
• Education stipends and referral bonuses
• Compelling work with the U.S. federal government
• Strong emphasis on volunteer and community engagement
• Opportunity to shape the future of our industry
• Supportive colleagues and management who invest in your growth

Essential Duties And Responsibilities

• Microsoft Power Platform Development
• Design, develop, maintain, and enhance Microsoft Power Platform solutions, including Power Apps, Power Automate, and Power BI.
• Develop and support Canvas and Model-Driven Power Apps utilizing Power Fx and modern UI/UX design principles.
• Create, modify, and troubleshoot Power Automate workflows utilizing JSON, OData queries, and system integrations.
• Design and develop Power BI reports, dashboards, and data models using Power Query (M) and DAX.
• Analyze existing applications, reports, and workflows to identify opportunities for improvements, automation, bug fixes, and feature enhancements.
• Support production applications with minimal disruption to operations and limited supervision.
• Maintain technical documentation, user guides, and system architecture documentation.
• Track, prioritize, and self-manage development tasks from project backlogs while communicating progress and changes to stakeholders.
• Collaborate with business users to gather requirements and translate operational needs into technical solutions.

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, Education, Organizational Development, or related field; equivalent experience may be considered.
• Experience developing solutions using Microsoft Power Apps, Power Automate, and Power BI.
• Experience with Power Fx, Power Query (M), DAX, JSON, and OData queries.
• Experience creating dashboards, reports, and data visualizations.
• Strong analytical, problem-solving, and organizational skills.
• Ability to work independently, prioritize competing requirements, and manage multiple projects simultaneously.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications including Excel, Word, PowerPoint, and Outlook.
• Ability to collaborate effectively with technical and non-technical stakeholders.

Preferred Qualifications

• Experience supporting workforce development, training programs, or learning management systems.
• Experience with SharePoint, Dataverse, Microsoft Teams, and related Microsoft 365 technologies.
• Knowledge of instructional systems design, adult learning principles, or training program administration.
• Experience supporting Department of Defense, Navy, or government organizations.
• Familiarity with process improvement methodologies and business process automation.

Desired Characteristics

• Self-motivated and proactive.
• Strong attention to detail.
• Customer-service oriented mindset.
• Ability to take ownership of projects and drive them to completion.
• Comfortable working in both technical and administrative environments.
• Demonstrated ability to identify process improvement opportunities and implement practical solutions.