IT Business Analyst /IIBA Certified

About the role

Under general supervision, the Business Analyst supports the development, enhancement, and maintenance of program-related information systems. This role collaborates with IT professionals, program staff, and external partners to ensure system requirements, design, and functionality align with federal and state policy.

Responsibilities

• Partner with stakeholders to gather, analyze, and document business needs and functional requirements for new or enhanced systems.
• Review and validate system design documents to ensure alignment with requirements and program policies.
• Develop test plans, performance criteria, and user scenarios; execute system testing to confirm expected outcomes and identify defects.
• Assist with data conversion activities from existing systems, ensuring accuracy and compliance.
• Support system implementation, coordinating with affected entities on rollout, communication, and training.
• Provide user support and help desk services for assigned systems, troubleshooting issues and facilitating resolution.
• Maintain and update system reference tables, configuration settings, and security profiles.
• Interpret federal and state regulations to ensure system functionality remains compliant.
• Develop user documentation, including procedures, training materials, and manuals.
• Identify root causes of system or process issues and recommend corrective actions.
• Conduct training sessions or workshops on new or updated system processes.
• Prepare and submit system defect reports and monitor remediation progress.
• Stay current with program policies and rule changes that impact system requirements.
• Participate in staff meetings, project team activities, and training opportunities.
• Prepare activity reports, status updates, and other required documentation.
• Perform related administrative and project tasks as assigned.

Requirements

• 7–9 years of relevant experience.
• 4-year college degree or equivalent.
• IIBA-certified Business Analyst.

Skills

• Effective communication
• Critical thinking
• Problem solving
• Technical proficiency
• Data analysis
• Interpersonal skills
• Research
• Strategic thinking

Certifications

• IIBA or CBAP training and/or certification

Typical Tools & Platforms Used

• Requirements gathering and documentation: Microsoft Word, SharePoint
• Process modeling and visualization: Microsoft Visio, Figma
• Project management and collaboration: Azure DevOps, Jira, Microsoft Teams
• Testing and quality assurance: Azure DevOps Test Plans, manual test case management spreadsheets
• Data analysis: Excel, Power BI, SQL for basic data queries
• Help desk/ticketing: ServiceNow, Salesforce Case Management
• Workflow and system configuration interfaces relevant to the program’s automated systems