IT Business Analyst II

Plano, Texas (Hybrid) · 12 months

Role Overview

In this role, you will be central to a rapidly expanding change landscape, ensuring that network changes are delivered safely, efficiently, and with minimal impact to production services. You will work across engineering, operations, and application teams to enable continuous delivery while maintaining strong control and stability. This is a high-visibility role with a direct impact on service reliability, client experience, and enterprise risk posture.

Key Responsibilities

• Lead change governance and oversight to ensure network changes are executed in line with governance standards and risk controls.
• Review and challenge high-risk changes to confirm readiness and mitigation planning.
• Oversee global change activity across multiple regions and teams.
• Validate the readiness of changes, including implementation plans, rollback strategies, and stakeholder alignment.
• Analyze change-related incidents and identify opportunities for improvement.
• Partner with engineering and operations to reduce failures and improve change quality.
• Act as a central point of coordination between infrastructure, application, and service teams.
• Facilitate change governance forums and ensure all impacted stakeholders are informed.
• Help evolve change management processes to support high-volume, global delivery.

Required Qualifications

• 5+ years of experience in network operations, infrastructure, or change management.
• Strong understanding of change management principles (ITIL preferred).
• Experience with Agile tools such as Jira.
• Familiarity with ServiceNow, Remedy, or similar ITSM platforms.
• Proficiency in PMO, portfolio oversight, and change governance.
• Strong critical thinking and risk assessment skills.
• Ability to manage competing priorities and coordinate across multiple teams.

Preferred Qualifications

• Ability to challenge constructively and influence outcomes.
• Comfort operating in complex, cross-functional environments.
• Focus on continuous improvement and operational excellence.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.