IT Business Analyst - Consumer Services

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual.

About the role

The Business Analyst (BA) partners with business leadership, stakeholders, and delivery teams to define, analyze, and deliver solutions that align with business goals. The BA bridges business needs and technical capabilities, ensuring requirements are clear, actionable, and aligned with strategic objectives.

Responsibilities

• Collaborate with business leadership, stakeholders, and users to define and document requirements, objectives, and success metrics.
• Analyze current processes, identify improvement opportunities, and translate business needs into actionable solutions and specifications.
• Ensure solutions and documentation meet business needs, including supporting user stories, use cases, and system updates.
• Partner with business leadership and teams to refine backlog, prioritize work, and support story creation.
• Facilitate clear communication, consensus-building, and alignment among stakeholders, clients, and technical staff.
• Foster trust and act as a liaison to ensure shared delivery goals across teams.
• Develop a deep understanding of system functionality and business rules to support both project work and operational activities.
• Resolve support issues, drive process and product improvements, and leverage tools and technology to enhance analysis and delivery efficiency.

Requirements

• Proven background as a Business Analyst, Systems Analyst, Operational Analyst, or similar role.
• Strong communication, leadership, and relationship-building abilities.
• Technical proficiency in SQL, data analysis, diagramming tools (e.g., Lucidchart, Visio), and test management platforms is a plus.
• Bachelor’s degree or equivalent experience.
• Must already be authorized to work in the United States without the need for current or future sponsorship.

Schedule

Nelnet believes in a hybrid work environment that accommodates both in-office and remote work. The standard hybrid work schedule includes a 24/16 hour (in-office/work-from-home) split for associates that reside within 30 miles of an office. This is subject to change, based on manager discretion.

Pay

Starting Salary Range for this role: $55,000 - $80,000 Annually, DOE.

Benefits

• Medical, dental, and vision insurance.
• HSA and FSA options.
• Generous earned time off.
• 401K and student loan repayment.
• Life insurance & AD&D insurance.
• Employee assistance program.
• Employee stock purchase program.
• Tuition reimbursement.
• Performance-based incentive pay.
• Short- and long-term disability.
• Robust wellness program.