IT Business Analyst

It’s an exciting time to be a part of SunSource. We are a growing company seeking a highly talented and passionate IT Business Analyst to support SunSource business operations. This position will work closely with business and technology leaders as both an analyst and business liaison to understand business objectives, identify project opportunities, gather project requirements, and lead project execution and implementation efforts that create enterprise value, optimize cost structure, ensure process efficiency, optimize user productivity, and reduce risk.

About the role

As an IT Business Analyst, you will analyze business processes to enhance the ERP solutions for Industrial Distribution, Mobile, and Service & Repair business units, as well as support both corporate functions and daily branch operations. You will work with business counterparts to identify, analyze, and document business/functional requirements and business processes to recommend appropriate solution options, which may include ERP system configuration and/or enhancement. Business solutions may involve the implementation or development of third-party and home-grown applications.

This role will work closely with both internal and external development teams to implement these solutions and act as a liaison between IT and the end-user/client group. Effective and timely communications are essential to success in this critical role. During project implementation, this role is responsible for process development and documentation, ensuring appropriate testing, as well as delivering hands-on user training prior to go-live.

The successful candidate must be a great communicator, able to forge alliances with business leaders, juggle multiple priorities, understand both procure-to-pay and order-to-cash processes, be a great team member, and meet deadlines. This role contributes to the business applications team and may support efforts across SunSource strategic business units (SBUs) and reports to the CIO of UDG.

Responsibilities

• Develops and produces high-quality requirement specifications and functional designs.
• Work with end users and members of the IT team to validate requirements.
• Act as a source of direction, training, and guidance for less experienced staff.
• Write and execute thorough functional test plans to ensure system changes are working properly, existing processes remain unaffected, and user needs are met.
• Demonstrate an understanding of ERP system tools and how to resolve technical issues with those tools.
• Support ERP operational and transactional break/fix issues and reporting/query needs logged with the ASSIST Support Desk.
• Train internal users, support personnel, conversion teams, and/or external customers on ERP system implementations, changes, and/or new procedures.
• Provide innovative alternative solutions to ERP system and application challenges.
• Assist in identifying external and internal customer problems and needs.
• Effectively handle demanding or upset internal customers.
• Serve as a functional resource for others.
• Perform other related duties as assigned.

Requirements

• Bachelor’s degree from an accredited college or university is strongly preferred.
• 3-5 years’ experience in an industrial distribution or manufacturing environment is strongly preferred.
• 3-5 years in a Business Analyst role with functional experience using Infor SX.e ERP system; experience with implementations and customizations strongly recommended.
• Experience with Infor SX.e (highly desired), TREND, Lawson, or Eclipse.
• Experience in developing detailed business requirements, needs analysis, and gap analysis.
• Proven success in ERP implementations, upgrades, maintenance, and/or daily ERP support, as well as experience with data query tools such as Pro2SQL.
• Knowledge of business process flows in an ERP system is required.
• Knowledge of ERP system configuration and security is preferred.
• After-hours availability and occasional travel are required.

Skills

• Accountability: Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs.
• Collaborative Leadership: Promotes and generates cooperation among peers and senior leadership to achieve collective outcomes; fosters a unified enterprise business applications team.
• Planning and Organizing: Establishes a systematic course of action for self or others to accomplish objectives; manages priorities, goals, and timetables for maximum productivity.
• Self-starter: Excellent organization, administrative, interpersonal skills, and project management; possesses personal tact, discretion, and good judgment.
• Organizational Understanding: Understands agendas and perspectives of others, balancing the interests of one’s own group with those of the broader organization.
• Ability to interact cross-functionally: Engages with a wide variety of IT and business stakeholders, including executives; cultivates relationships through integrity and trust.
• Training: Works to improve and reinforce the performance of others by providing clear instruction and guidance based on best practices.
• Communication: Creates an atmosphere where timely and high-quality information flows smoothly; encourages open expression of ideas and opinions. Excellent written and verbal communication, presentation, and relationship skills, especially the ability to articulate advanced technical topics and build consensus.
• Operates with a high degree of emotional intelligence.