IT Business Analyst

It’s an exciting time to be a part of SunSource, and we are a growing company seeking a highly talented and passionate IT Business Analyst in support of SunSource business operations. This position will work closely with business and technology leaders as both an analyst and business liaison to understand business objectives, identify project opportunities, gather project requirements, and lead project execution and implementation efforts that create enterprise value, optimize cost structure, ensure process efficiency, optimize user productivity, and reduce risk.

About the role

As an IT Business Analyst, you will analyze business processes to enhance the ERP solutions for Industrial Distribution, Mobile, and Service & Repair business units as well as support both corporate functions and daily branch operations. You will work with business counterparts to identify, analyze, and document business/functional requirements and business processes to recommend appropriate solution options, which might include ERP system configuration and/or enhancement. Business solutions may involve the implementation or development of third-party and home-grown applications.

This role will work closely with both internal and external development teams to implement these solutions and act as a liaison between IT and the end-user/client group. Effective and timely communications are essential to success in this critical role. During project implementation, this role is responsible for process development and documentation, ensuring appropriate testing, as well as delivering hands-on user training to new users or groups prior to go-live.

Responsibilities

• Develops and produces high-quality requirement specifications and functional designs.
• Work with end users and members of the IT team to validate requirements.
• Act as a source of direction, training, and guidance for less experienced staff.
• Write and execute thorough functional test plans to ensure that system changes are working properly, existing processes remain unaffected, and the needs of the users are met.
• Demonstrates an understanding of ERP system tools and how to resolve technical issues with those tools.
• Serves to support ERP operational and transactional break/fix issues and reporting/query needs or issues that are logged with our ASSIST Support Desk.
• Trains internal users, support personnel, conversion teams, and/or external customers on ERP system implementations, changes, and/or new procedures.
• Provides innovative alternative solutions to ERP system and application challenges.
• Assists in identifying external and internal customer problems and needs.
• Effectively handles demanding or upset internal customers.
• Serves as a functional resource for others.
• Performs other related duties as assigned.

Competencies

• Accountability: Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs and performs one’s job with the broader goals in mind.
• Collaborative Leadership: Promotes and generates cooperation among peers and senior leadership to achieve a collective outcome; fosters the development of a common vision and fully participates in building and evolving a unified enterprise business applications team.
• Planning and Organizing: Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Manages priorities, goals, and timetables as assigned to achieve maximum personal productivity.
• Self-starter: Excellent organization, administrative, interpersonal skills, and project management. Possesses personal tact, discretion, and good judgment.
• Organizational Understanding: Understands the agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one’s own group with those of the broader organization. Ability to interact cross-functionally with a wide variety of IT and business stakeholders including executives. Cultivates relationships through integrity and trust.
• Training: Works to improve and reinforce performance of others. Facilitates their skill development by providing clear instruction/guidance based on best practices and in line with organizational standards in a manner that builds user competencies.
• Communication: Creates an atmosphere in which timely and high-quality information flows smoothly both up and down the organization; encourages open expression of ideas and opinions. Excellent written and verbal communication, presentation, and relationship skills, especially the ability to articulate advanced technical topics and build consensus among business and technical constituents. Operates with a high degree of emotional intelligence.

Qualifications

• Bachelor’s degree from an accredited college or university is strongly preferred.
• 3-5 years’ experience in an industrial distribution or manufacturing environment is strongly preferred.
• 3-5 years in a Business Analyst Role with functional experience using Infor SX.e ERP system; experience with implementations and customizations strongly recommended.
• Experience with Infor SX.e (highly desired), TREND, Lawson, or Eclipse.
• Experience in developing detailed business requirements/needs analysis/gap analysis.
• Proven success in ERP implementations, upgrades, maintenance, and/or daily ERP support as well as experience with data query tools such as Pro2SQL.
• Knowledge of business process flows in an ERP system is required.
• Knowledge of ERP system configuration and security is preferred.
• After-hours availability and occasional travel are required.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.