IT Business Analyst

Responsibilities

• Partner with business stakeholders and Product Owners to gather, analyze, and document business requirements for IT initiatives.
• Translate business needs into clear functional specifications and collaborate with technical teams to ensure accurate implementation.
• Support multiple concurrent projects across retail, eCommerce, and enterprise systems.
• Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives.
• Aid in creating user stories, acceptance criteria, and test plans to ensure project quality and completeness.
• Facilitate cross-functional workshops to align teams on goals, requirements, and process improvements.
• Support testing and validation phases through test case development, execution, and defect tracking.
• Develop and maintain documentation, including business process maps, data flow diagrams, and user guides.
• Collaborate with Project Managers and Product Owners to ensure projects remain aligned with strategic objectives and timelines.
• Identify opportunities for process optimization, automation, and enhanced user experience across systems.
• Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.

Qualifications

• 3–5 years of experience as a Business Analyst in IT, retail, or eCommerce environments.
• Strong understanding of software development lifecycles, Agile methodologies, and project delivery frameworks.
• Experience working with requirements management tools such as Jira and Confluence.
• Ability to translate complex business needs into clear technical and functional documentation.
• Familiarity with enterprise retail systems such as eCommerce, Order Management, Middleware, ERP, or CRM platforms (technologies may vary).
• Experience collaborating with Product Owners and technical teams in an Agile environment.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent communication and facilitation abilities to bridge business and technical perspectives.
• Detail-oriented, organized, and comfortable managing multiple priorities in a fast-paced environment.
• Ability to effectively resolve conflicts and address challenges that may arise in relationships.
• Ability to identify and addressing deviations from an established process.
• Self-motivated, detail-oriented, and adaptable to changing priorities.

Pay

The pay range for this position is $83,250 - $110,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs.

Benefits

To learn more about our benefits, review here.