IT Business Analyst

Job Overview

Actively supports the business partner throughout the entire IT Demand Management process as ‘One Face to the Customer’. Researches and initiate technical changes to improve/optimize Mercedes-Benz Vans’ business processes. Provides IT support on an advanced technical basis using programming languages. Is responsible for creating and maintaining internal IT processes and documentation.

Responsibilities

• Provides technical IT support during incidents which are often varied and non-routine
• Conducts analysis of client’s business and functional requirements and binds them with business processes
• Affirms scope and impact of client business needs and assists with formal requirement documentation
• Develops changes and solutions using programming languages
• Led IT changes and releases
• Creates and manages timelines and implementation plans
• Studies the impact and benefits of technology
• Acquires, improves and applies a broad toolkit of best practices and methodologies
• Selects and applies analysis methods (actual analysis). Determines a course of action based on guidelines and modifies processes and methods as required.
• Supports in determining the target state by applying creative, agile methods and procedures
• Organizes and may lead workshops to derive the target solution on the basis of the target state
• Cordination of the involved areas (IT and Business Partner) during the development, testing and rollout of the target solution
• Supports and maintains internal IT processes (ex: Incident Management) and associated documentation. May improve existing approaches
• Supports thorough problem management as the coordinator after incidents including in-depth Root Cause Analysis, Countermeasures and Solution planning
• May be required to provide after-hours / on-call duty support
• Participates in the plant expansion and other projects
• Participates in regular scheduled team meetings
• Performs other duties as assigned
• Responsible for Application Operations for all business systems in their area

Requirements

• Bachelor's degree and 3+ years of relevant working experience. Preferably a degree in Computer Science, Information Technology, or related filed.

Knowledge & Skills

• Experience in IT Demand Management/Business Consulting
• Project Management (leading projects, major changes/releases or work packages)
• Basic Technical skills (ex: programming/software engineering/database administration)
• Excellent communication and presentation skills
• Excellent troubleshooting and problem-solving skills
• Basic understanding of IT security and data security
• Excellent Knowledge of incident and problem management
• Proficient in agile methodology and principles