IT BUSINESS ANALYST

Skills

• Experience with ITIL (Information Technology Infrastructure Library) based Service Management tools.
• Proficiency with the Microsoft Office Suite.
• Knowledge of and experience writing and analyzing requirement specifications.
• Exposure to and an understanding of application development methodologies and the development lifecycle.
• Strong skills in: problem solving, negotiation, written and verbal communication, team coordination as well as experience working with cross-functional teams of subject matter experts.
• Demonstrated ability to recognize computer related incidents and symptomatic patterns to assist in problem management and/or root/cause analysis.
• Ability to define problems, collect data, establish facts, draw valid conclusions, and create solutions to ITSM (IT Service Management) related problems.
• Demonstrated the ability to create a network of support/business resources.
• Demonstrated ability to handle work-flow policy issues should management be unavailable.
• Exposure to managing both custom developed and vendor-supplied applications.
• Understanding of ITIL (Information Technology Infrastructure Library) philosophy.
• Experience in working with healthcare technology.

Requirements

• A High School/GED and 4 years of business analyst training/certification and experience OR a bachelor's degree and 3 years of business analyst training/certification and experience.
• Proficiency with the Microsoft Office Suite.
• Experience with large, complex business transformations and process changes.
• Knowledge of healthcare information systems/terminology, tools/templates for process improvement and work management.
• Experience with Microsoft Office tools, Visio, Lucid and project/service management software.
• Familiarity with business analysis methods, Agile, and waterfall.
• Responsibilities that have included collaborations with stakeholders to understand the needs and outcomes and the ability to translate into business requirements.
• Development of current and future process documentation as well as detailed requirements to ensure the solution meets the intended outcomes.
• Managing and status reporting of requirements throughout the lifecycle of the product.
• Effectively communicating insights across cross-functional teams and leadership.

Benefits

• Typical work hours are 8AM- 5PM, Monday through Friday.
• Typically, a 40-hr work week, however, this may vary depending on the needs of the project.
• No on call hours.
• Mayo will provide the necessary equipment and software required.
• The positions are remote but may require up to two visits on site each year.

Pay

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Benefits

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