IT Business Analyst

Responsibilities

• Support the corporate office of United Parks & Resorts located in Orlando, Florida.
• Play an integral role from concept to closure of high profile projects.
• Gather, understand, analyze, and manage business requirements.
• Convert business requirements into useable system specifications.
• Communicate requirements to IT team members.
• Act as liaison between business stakeholders and delivery team.
• Understand needs of multiple stakeholders and facilitate negotiation into one project scope.
• Build business relationships both across the enterprise and within the technology team.
• Identify current and future state business processes and become a subject matter expert.
• Lead design/requirements review meetings.
• Aid in daily stand-ups, grooming sessions, and other Scrum ceremonies with the delivery team.
• Follow PMO best practices and create necessary artifacts for project facilitation.
• Translate requirements into functional documents such as RFP, use cases, and wire frames.
• Develop system test plans, objectives, and cases/scripts and participate in testing activities (when needed).
• Track issues, risks, and action items to resolution.
• Assist in triaging support issues and participating in system outage resolutions.
• Participate in on-call rotations, triaging after-hours or weekend issues, assessing severity and impact, and coordinating with leadership for resolution.
• Manage a list of enhancements and help facilitate improvements to existing solutions.

Qualifications

• Minimum of 3 years’ experience in an IT Business Analyst role.
• Bachelor's degree in Information Systems or related field or 3 years progressive work experience.
• Detail-oriented with excellent problem-solving skills.
• Strong verbal and written communication skills.
• Proficient with Microsoft products (Visio, SharePoint, Office, OneNote).
• Previous hospitality or theme park experience is desirable.