IT Business Analyst

Responsibilities

• Gather, analyze, and document business and functional requirements.
• Collaborate with business stakeholders to understand operational needs and translate them into effective technology solutions.
• Support multiple cloud-based business applications and assist with ongoing application administration.
• Troubleshoot application issues and coordinate resolution efforts with technical teams and third-party vendors.
• Create and maintain business process documentation, including workflow diagrams and process maps using Microsoft Visio.
• Assist with project coordination and support initiatives from planning through implementation.
• Analyze application data and database structures to support reporting and issue resolution.
• Configure vendor-hosted applications using approved administrative tools.
• Identify opportunities to improve business processes and application functionality through continuous improvement initiatives.
• Support hardware-related needs for business systems, including basic troubleshooting and coordination of on-site activities when required.
• Build strong relationships with business users, technical teams, and external vendors to ensure successful solution delivery.

Requirements

• Minimum of five (5) years of experience in a client-facing IT Business Analyst or related technology role.
• Experience gathering, documenting, and validating business and functional requirements.
• Working knowledge of Software Development Lifecycle (SDLC) methodologies.
• Experience supporting cloud-based or vendor-hosted enterprise applications.
• Strong analytical, critical thinking, and problem-solving abilities.
• Excellent organizational skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills with the ability to engage stakeholders at all levels.
• Experience creating business process documentation, workflow diagrams, and swim lane diagrams using Microsoft Visio.
• Understanding of application databases and application configuration concepts.
• Familiarity with continuous improvement and project management methodologies.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Basic hardware troubleshooting experience.
• Must be able to work in a hybrid environment with availability for on-site support in Memphis, TN as needed.

Preferred Qualifications

• Experience supporting enterprise business applications in a complex organizational environment.
• Experience working directly with third-party software vendors.
• Strong stakeholder management and relationship-building skills.
• Experience supporting application integrations and reporting initiatives.